Partnerships Success Lead - Rwanda

Job description

About Turaco A large portion of the global population remains uninsured or under-insured. Turaco exists to change that. Our mission is to relieve people from the fear of financial shocks. We do it by embedding affordable, simple insurance into the everyday transactions people already make, partnering with banks, MFIs, Savings Co-ops, fintechs, and telcos that serve emerging consumers. Since launching in 2019, Turaco has reached over 7 million customers across Kenya, Uganda, Ghana, Nigeria, Zambia, and Pakistan. In 2026, we were ranked 29th on the Financial Times Africa's Fastest Growing Companies list and won the Innovation of the Year Award at the prestigious African Insurance Awards. We are in the claims-paying business, and we take that promise seriously. About the Role The Partnerships Success Lead is the steward of Turaco’s partnerships in Rwanda, responsible for nurturing relationships, ensuring operational speed, process integrity, and exceptional partner communications, and making sure every partner experiences exceptional value from our collaboration. This role is for someone who thrives on building trust, solving problems, and creating win-win outcomes. Key Roles and Responsibilities Partner Relationship Management Build deep, trusted relationships with partners at all levels, from senior executives to branch and field staff. Serve as the primary liaison between Turaco and our partners, ensuring smooth communication, transparency, and consistent engagement. Conduct regular check-ins, field visits, and partnership performance reviews to strengthen collaboration and ensure ongoing satisfaction. Understand each partner’s business model, customer base, and priorities, using those insights to co-create solutions that drive value. Coordinate and execute successful partnership launches and ongoing product rollouts, and building alignment in cross-functional teams Address and escalate partner challenges swiftly while ensuring timely resolution through collaboration with internal teams. Country Operations You are the main point of contact for our partners, underwriters, regulators, and industry groups. Lead market intelligence in the country, keeping the whole division informed on new entrants, competition, legislation changes, and compliance hurdles. Ensuring all partners are invoiced on time and payment is made on time, and delays are carefully managed. Knowledge, Skills, and Abilities Embody Turaco’s values: Push Boundaries, Work with Excellence, and Profound Respect for the Individual. Bachelor’s degree in Business, Economics, Finance, or a related field. 3–5 years of experience with organizations like Off-Grid Asset Finance companies, Micro-Finance Institutions (MFIs), tech-forward insurance companies, or high-growth asset finance startups. Experience managing client accounts/partnerships especially those with deep commercial significance for parties involved. Deep operational familiarity with financial inclusion, microfinance, agricultural networks, or mass-market fintech platforms. Exceptional interpersonal and communication skills, able to engage C-suite executives and frontline teams alike. Strong analytical and presentation ability, comfortable with data-driven storytelling. Highly collaborative, empathetic, and comfortable working across diverse teams and market environments. You are the right person for this role if; You have held a similar role at the country level and worked closely with a central team to support partnerships management. Possess and understanding of the MFI and financial inclusion models, mobile money ecosystems, and asset financing in Rwanda. Our Company Culture At Turaco, our culture is defined by our values: 1) Pushing boundaries, 2) Working with excellence, and 3) Profound respect for the individual. If these values resonate with you, we encourage you to apply! Turaco values diversity and inclusion in the workplace. We’re building a team where our differences enhance and strengthen us. We strictly prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Total Compensation & Benefits Turaco offers a competitive salary commensurate with experience. Additionally, we provide a comprehensive benefits package, including stock options and healthcare, all within a supportive company culture that fosters growth and strong professional relationships.