Parts Coordinator

Job description

Parts Coordinator I Summary: Under the Supervision of the Parts Sales Manager, you will play a crucial role in ensuring the seamless processing of pricing, documentation, credits, ordering, shipping, and record-keeping for all aftermarket parts. Your ability to maintain a warm, professional demeanor will be essential as you engage with representatives, customers, and vendors, fostering a positive environment that enhances our parts delivery. Essential Duties and Responsibilities: Provide accurate information regarding the cost and availability of spare parts, ensuring customers receive timely and relevant details. Adhere to company standards and guidelines to efficiently process spare components for our customers, guaranteeing a high level of service and satisfaction. Engage effectively with Sales Representatives and customers through various communication channels, including telephone, fax, and written correspondence, to provide prompt and precise customer service support. Exhibit attention to detail in all aspects of your work, ensuring accuracy in documentation and records. Utilize excellent organizational skills to manage multiple tasks and priorities effectively, contributing to the overall efficiency of the parts sales process. Demonstrate self-motivation and initiative in your role, continuously seeking ways to improve processes and enhance customer experiences. Perform additional duties assigned to support the team and the overall objectives of the department. Document work processes for the area of responsibility, ensuring clarity and consistency in service coordination and data management. Continuously seek opportunities to enhance service delivery, streamline processes, and improve customer satisfaction. Qualifications / Characteristics : Demonstrate commitment to service excellence and a customer first attitude, consistently striving to exceed customer expectations. Excellent verbal and written communication skills, effectively conveying information and building positive relationships with customers, sales reps, PSNs and stakeholders. Professionalism and ability to display patience and empathy in time-sensitive situations, effectively managing customer complaints and resolving issues. Ability to learn and become highly effective in SAP (ERP system). Good decision-making and communication skills, analyzing information, considering alternatives, and conveying messages clearly and concisely. Interest in helping and working with customers, displaying empathy, active listening, and problem-solving skills. Ability to work independently and as a team member, collaborating with colleagues to achieve shared goals and contribute to a positive work environment. Education / Experience: 1-2 years in Customer Service Proficiency in Microsoft Office High School Diploma Part Sales experience preferred but not required. Work Environment: While performing the duties of this job, the employee is regularly exposed to an office environment in a manufacturing plant.