Parts Counter Sales

Job description

The Parts Counter Salesperson is responsible for providing exceptional service to customers and internal staff by selling, sourcing, and distributing parts in a timely and professional manner. This role requires accurate order processing, strong product knowledge, and the ability to support both walk-in and telephone inquiries. The position directly impacts customer satisfaction and the efficient operation of the service and sales departments. ESSENTIAL JOB FUNCTIONS • Assist retail, wholesale, and internal customers with selecting and purchasing required parts, making recommendations on related or companion items, and informing customers of specials or promotions. • Accurately pull parts from inventory and process orders, ensuring timely fulfillment. • Source and order non-stock parts as required, providing customers with realistic timeframes for availability. • Answer phone calls promptly and professionally, providing accurate price quotes, availability, and product information. • Support service technicians and outside sales staff by sourcing and supplying needed parts for ongoing work orders. • Notify customers and service personnel when special-order or back-ordered parts are received. • Ensure all charge sales are properly documented with customer signatures and authorization. • Maintain current knowledge of product lines, manufacturer updates, and new part introductions. • Document customer interactions, orders, and follow-ups in the system according to Company standards. SECONDARY JOB FUNCTIONS • Assist in maintaining a clean, professional, and organized parts counter and storage area. • Participate in ongoing training programs to maintain and enhance product and system knowledge. • Provide backup support to colleagues within the Parts Department as needed. CUSTOMER SERVICE EXPECTATIONS Employees in this role must: 1. Provide prompt, courteous, and professional assistance to every customer, both in-person and over the phone. 2. Demonstrate accuracy and efficiency when processing transactions and orders. 3. Effectively manage multiple customer requests, prioritizing without sacrificing service quality. 4. Proactively communicate order status, delays, or issues with honesty and transparency. 5. Maintain a professional demeanor under pressure and resolve conflicts constructively. 6. Represent the Company’s brand positively, ensuring all interactions reinforce trust and reliability. MINIMUM QUALIFICATIONS Education: • High school diploma or equivalent required. Experience: • One (1) year of experience in a truck or automotive parts department preferred. • One (1) year of sales or customer service experience required. Knowledge, Skills, and Abilities: • Ability to read, interpret, and follow written and verbal instructions. • Strong verbal and written communication skills. • Basic math proficiency and ability to operate calculators and computer systems. • Ability to learn and use inventory management software. • Ability to work independently and as part of a team in a fast-paced environment. • Strong organizational and multitasking skills with attention to detail. WORKING CONDITIONS / PHYSICAL DEMANDS • Must be able to remain on feet and move throughout the parts department for 6–8 hours per shift. • Regularly required to climb ladders, reach overhead, bend, kneel, crouch, and handle parts of various sizes. • Must be able to lift up to 50 pounds frequently and up to 70 pounds occasionally. • Will be exposed to noise, dust, exhaust fumes, paint, and other hazardous and non-hazardous materials when working near the service department. • Personal protective equipment (PPE) must be used as required by Company policy. About Us Join Nuss Truck & Equipment—recognized as the 2017 American Truck Dealer of the Year—and take advantage of top-tier wages, matched vacation time, a generous hiring bonus, and the security of a premium benefits package. As one of the Midwest’s largest providers of both on-highway and vocational trucks, along with world-class Volvo Construction Equipment—including paving products and services—Nuss proudly serves every sector of the transportation and construction industries. Our award-winning sales and service teams bring decades of experience, with many team members delivering exceptional customer care for over 25 years. With ten strategic dealership locations across the Midwest—Rochester, Mankato, St. Cloud, Roseville, Burnsville, Duluth, East Bethel, Monticello (MN), Eau Claire (WI), and Sikeston (MO)—Nuss continues to grow and lead with integrity, service, and expertise. Other Details The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements. Nuss Truck & Equipment is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.