Parts & Service Training Manager

Job description

At Sandvik, we are committed to teamwork and believe in the power of developing ideas and solutions together. We leverage our shared passion, diversity, open-mindedness, and cooperative spirit to shape the future of our industry and, with it, the path of your career. Now we are looking for someone with a passion for their trade and a strong focus on customer satisfaction to take this role forward. We are seeking a Training Manager based in UB Head Office: JOB PURPOSE: To lead, standardize, and integrate all technical training activities across Parts & Service Mongolia by establishing a centralized training function. The role is accountable for rapid workforce capability development, organization-wide skills gap identification, and ensuring sustainable technical competence aligned with business growth, operational requirements, and Sandvik standards. MAIN RESPONSIBILITES: Promote and enforce a Zero Harm culture across all training environments. Ensure all training (classroom and practical) complies with Sandvik EHS policies and ISO standards. Integrate safety as a core component of all technical training programs. Ensure safe training facilities, tools, and practices across UB and onsite operations. Develop and implement a centralized training strategy aligned with Parts & Service business objectives. Establish a single reporting line for all training activities across Mongolia. Standardize training frameworks, methodologies, and competency models. Define and implement training governance, reporting structures, and KPIs. Lead structured organization-wide skills gap assessments across all roles (technical, supervisory, specialist). Build and maintain a competency matrix per role, equipment type, and service line. Identify critical capability gaps impacting performance, safety, and reliability. Develop targeted action plans to close gaps in short-, medium-, and long-term horizons. Oversee the design and rollout of technical training programs (basic → advanced levels) across all Sandvik equipment. Ensure structured onboarding training pathways for new hires. Balance classroom, workshop, and hands-on field-based training. Ensure consistency and quality of delivery across UB and site teams. Lead and coordinate: UB-based training center activities Site-based/on-the-job training teams Develop and manage: Annual training plans Training calendars Resource allocation (trainers, equipment, materials) Ensure efficient and cost-effective delivery of training programs. Establish KPIs to measure: Training effectiveness Competency improvement Impact on equipment reliability (MTBF, performance trends) Implement assessment frameworks (pre/post training evaluations). Gather feedback from stakeholders and continuously improve programs. Support: Apprentice programs (including GIZ initiatives) Succession planning for technical roles Development of high-potential technical employees Build long-term capability pipeline for Mongolia operations. Lead, coach, and develop a team of training professionals across multiple locations. Drive accountability, consistency, and high training standards. Build a strong learning culture across the organization. Your profile Bachelor’s degree in engineering, Technical Education, or related field. Trade qualifications with extensive underground mobile maintenance experience considered Training / assessor certification (advantageous) Minimum 5 experience in maintenance and technical training Strong experience with underground mobile mining equipment and OEM maintenance systems Only shortlisted candidates will be contacted for interview