Passenger Services Representative

Job description

Position Responsibilities : Contributes to and generally supports efforts relating to Amentum’s SafeUp ® Program. Responsible for manifesting, coordinating, reporting, and transport ing of all USAP passengers. Utili zes personnel tracking software to manifest passengers on USAP passenger flights. Coordinates commercial airline and accommodation requests for all redeploying USAP personnel. Formats and sends accurate and timely Advanced Passenger Advisory (APA) and Departure Message e-mails for all intercontinental and intracontinental flights via USAP listserv . Performs passenger check - in s and provides l oad p lanner with passenger summary information. Updates the ATO Flight Information Channel, Flight Editor, Flight Board and station intranet as required . Communicates via two-way radio in accordance with proper radio etiquette and procedures. Generates , posts , and updates “b ag d rag ” and t ransport manifests . Safely operates 10-15 passenger v an s . Handles confidential matters ( e.g., personnel actions, medevac, management reports, personal travel information, etc.) in accordance with ASC policy. Reviews and updates departmental procedures, as needed. Performs a variety of clerical duties such as typing, word processing, answering phones and filing. Communicates professionally, both orally and in writing, with participants. Performs other duties as required . Required Education, Experience, Certificates and Licenses: High School diploma or GED Minimum of two years of c ustomer s ervice and /or administrative experience . Expected Skills and Competencies: Advanced computer skills and knowledge of Microsoft Office software programs. Ability to work effectively in a team environment. Preferred: Previous experience in a travel services position. Physical and/or Other Requirements : Willingness and ability to deploy to Antarctica for extended periods Successful completion of Medical and Dental examinations required by the NSF for deployment to Antarctica Successful completion of drug screening and background check required by employer Successful completion of Federal Background Check required by the NSF Must be willing and able to lift and move items, parts, assemblies, and equipment up to the safety regulation maximum as required by the position. Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working outdoors in extreme cold as required by the position. Must participate in community programs, such as “house-mouse” (chores), “daisy-picking” (cleaning-up around the station), recycling efforts & safety objectives . Valid Driver’s License issued in the United States No clearance requirement but the contract and/or the site requires US Citizenship to be approved for access. (includes NACI / T1, MRPT, CAC): Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location. Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate , each employee is responsible for completing all training requirements and fulfilling all self-aid/ buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams. Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly , each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities. Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.