Patient Access Associate (Full-time: Evenings) - University Medical Center Emergency Department

Job description

Your job is more than a job. 🚨 Be the Calm in the Chaos—When Every Second Counts In the Emergency Department , no two moments are the same—and your role is critical. As a Patient Access Associate , you’re often the first point of contact during some of a patient’s most stressful and urgent situations. Whether it’s an unexpected emergency or a critical moment, you bring calm, clarity, and compassion from the very start. Your ability to stay focused, organized, and empathetic helps patients and families feel supported—even in high-pressure situations. 💼 What You’ll Do (aka Keep Things Moving in Critical Moments) Greet and assist patients and families with urgency and empathy Register patients quickly and accurately during emergency visits Verify insurance, demographics, and required documentation Communicate clearly and compassionately in high-stress situations Support admissions, transfers, and discharges as needed Partner with clinical teams to maintain patient flow and efficiency ⚡ What Makes You Great in the ED You thrive in a fast-paced, high-acuity environment You stay calm, focused, and professional under pressure You can multitask without sacrificing accuracy You lead with empathy while maintaining efficiency You communicate effectively with patients, families, and care teams 🧠 What You Bring Strong customer service skills and emotional intelligence High attention to detail and accuracy Ability to prioritize and adapt quickly in real time 📋 Minimum Requirement High School Diploma or GED (or equivalent experience) 🎯 Why This Role Matters In the Emergency Department, patients don’t have the luxury of planning ahead—they rely on you in critical moments. Your role helps create order, clarity, and support when it’s needed most. 💙 Make a difference when it matters most—one patient, one moment at a time. WORK SHIFT: Evenings (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary About University Medical Center University Medical Center, a world class academic medical center in LCMC Health’s incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region’s safety net hospital for poor and underserved communities for 300+. Learn more about University Medical Center’s legacy and our vision of becoming the epicenter of medical care, education, and research. Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.