Patient Access Clerical Assistant – Pain Management

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Patient Access Clerical Assistant – Pain Management Location Mayfield Hts Facility Hillcrest Hospital Department Pain Management Center-Hillcrest Hospital Job Code B1580E Shift Days Schedule 7:00am-3:30pm/8:00am-4:30pm Job Summary Job Details Join Cleveland Clinic’s Hillcrest Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Hillcrest Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Hillcrest Hospital’s Pain Management Center provides comprehensive, coordinated care to patients with short-term or acute pain caused by an injury or surgery, as well as long-term or chronic pain, which may not have an easily identifiable cause. As a Patient Access Clerical Assistant, you will register and schedule patients while also performing order entry, filing, telephone triage and other clerical duties. A caregiver in this role works days from 7:00 a.m. – 3:30 p.m. or 8:00 a.m. – 4:30 p.m. no weekends or holidays. A caregiver who excels in this role will: Accurately identify patient type and select the appropriate registration category. Confirm and enter correct physician and service details. Enter insurance, demographic and other patient information into the registration system. Obtain required patient signatures and make copies of insurance cards. Screen for medical necessity and complete Medicare Secondary Payer Questionnaire (MSPQ) as needed. Schedule patient appointments and gather relevant history per physician request. Communicate necessary information to physician offices and other facilities. Accurately input patient orders and maintain timely data entry; ensure computer and fax equipment are functioning properly. Prepare and organize medical record forms and assemble admission/discharge charts. Transcribe physician orders, file patient data and maintain departmental logs. Inventory, order and store clerical supplies as directed. Notify patients of lab results per RN instructions; refer symptom concerns to nursing or medical staff. Minimum qualifications for the ideal future caregiver include: High school diploma or GED One year customer service experience dealing with the public on the phone or in person Ability to work effectively in complex environment of a large health system with multiple constituencies Preferred qualifications for the ideal future caregiver include: College degree or business school education One year patient financial services background (registration, billing, medical office, customer service, follow-up, or collections) Basic PC software application knowledge and ability to use multiple data systems Knowledge of billing and insurance Epic system experience Physical Requirements: Position is primarily seated at a desk using telephone, keyboard, and PC. Must stand/walk/bend to retrieve documents from printer, file, and use copier. May be required to lift. May be required to escort patients to location of care using wheelchair transport. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: Please review the Equal Employment Opportunity poster . Cleveland Clinic is pleased to be an equal employment opportunity employer.