Patient Access Coordinator Location: Provo, UT Employment Type: Full-Time | On-Site Only Pay: $18.50/hr Shift work required: 4 shifts of 10 hours, Mon-Sat Position Summary Serenity is growing, and we're looking for a Patient Access Coordinator who is passionate about helping people and driving exceptional patient experiences. This is an ideal opportunity for someone with administrative/back desk experience to further develop their skills and improve people’s lives while doing so. This is a role focused on optimizing provider schedules and handling communication with our patients. You’ll spend the day creating opportunities for patients to be seen sooner and helping retain patients who no longer have an appointment. In between your time scheduling, you will continue offering dedicated care to our patients by handling incoming messages and other requests so that their treatment can continue between appointments. If you enjoy helping others, thrive in a fast-paced environment, adapt quickly to change, have an eye for detail, and the desire to overcome the roadblocks stopping people from getting the care they need, we'd love to meet you. What You'll Own Spend approximately 5 hours each day maximizing the time utilized on our providers’ schedules. This includes being proactive and taking the initiative to contact patients when their appointments need to be adjusted, offering sooner availability to those on a waitlist, contacting patients who no longer have a follow-up appointment scheduled, and more. Spend approximately 4-5 hours each day handling incoming referrals from other practices and incoming requests/messages from patients through platforms like our portal and email. Educating patients on the importance of their treatment, what resources are available, and offering solutions to continue care based on their personal needs. Assisting patients over the phone with scheduling. Qualifications Strong aptitude for learning new technology and software systems. Strong organizational skills with the ability to balance multiple workloads throughout the day while maintaining attention to detail. Proven ability to remain calm, solution-oriented, and adaptable in a fast-paced environment. A positive attitude and self-driven motivation. Have the desire to learn, improve, and rise above expectations. Mental health or healthcare experience is not required—we provide comprehensive training. What's in It for You Competitive pay 90% employer-paid medical, dental, and vision insurance 401(k) retirement plan 10 PTO days to start, increasing to 15 after one year, plus 10 paid holidays Employee referral bonuses Clear career growth opportunities into Supervisor, Clinical, and Operations roles Ongoing development and professional coaching *About Serenity Serenity is a leading healthcare company delivering advanced, evidence-based treatment to patients seeking better outcomes. Our PCC Admin Agents strive to make every interaction meaningful and put patients first. They play a critical role in ensuring every patient receives an exceptional experience. Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check.
Patient Access Coordinator
Location: Provo, UT
Employment Type: Full-Time | On-Site Only
Pay: $18.50/hr
Shift work required: 4 shifts of 10 hours, Mon-Sat
Position Summary
Serenity is growing, and we're looking for a Patient Access Coordinator who is passionate about helping people and driving exceptional patient experiences. This is an ideal opportunity for someone with administrative/back desk experience to further develop their skills and improve people’s lives while doing so.
This is a role focused on optimizing provider schedules and handling communication with our patients. You’ll spend the day creating opportunities for patients to be seen sooner and helping retain patients who no longer have an appointment. In between your time scheduling, you will continue offering dedicated care to our patients by handling incoming messages and other requests so that their treatment can continue between appointments.
If you enjoy helping others, thrive in a fast-paced environment, adapt quickly to change, have an eye for detail, and the desire to overcome the roadblocks stopping people from getting the care they need, we'd love to meet you.
What You'll Own
- Spend approximately 5 hours each day maximizing the time utilized on our providers’ schedules. This includes being proactive and taking the initiative to contact patients when their appointments need to be adjusted, offering sooner availability to those on a waitlist, contacting patients who no longer have a follow-up appointment scheduled, and more.
- Spend approximately 4-5 hours each day handling incoming referrals from other practices and incoming requests/messages from patients through platforms like our portal and email.
- Educating patients on the importance of their treatment, what resources are available, and offering solutions to continue care based on their personal needs.
- Assisting patients over the phone with scheduling.
Qualifications
- Strong aptitude for learning new technology and software systems.
- Strong organizational skills with the ability to balance multiple workloads throughout the day while maintaining attention to detail.
- Proven ability to remain calm, solution-oriented, and adaptable in a fast-paced environment.
- A positive attitude and self-driven motivation.
- Have the desire to learn, improve, and rise above expectations.
- Mental health or healthcare experience is not required—we provide comprehensive training.
What's in It for You
- 90% employer-paid medical, dental, and vision insurance
- 10 PTO days to start, increasing to 15 after one year, plus 10 paid holidays
- Employee referral bonuses
- Clear career growth opportunities into Supervisor, Clinical, and Operations roles
- Ongoing development and professional coaching
*About Serenity
Serenity is a leading healthcare company delivering advanced, evidence-based treatment to patients seeking better outcomes. Our PCC Admin Agents strive to make every interaction meaningful and put patients first. They play a critical role in ensuring every patient receives an exceptional experience.
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check.
Serenity Mental Health Centers was founded in 2017 in response to the pressing need for more effective treatment for various mental health conditions, including anxiety, depression, and bipolar disorder. What began as a single clinic, has grown into a network of clinics across the United States.Our primary mission is to provide accessible, personalized mental health treatments to every community we serve. We remain committed to staying at the forefront of medical research, offering evidence-based treatments that extend beyond mainstream, one-size-fits-all methods. Our highly experienced psychiatrists specialize in the latest and most effective treatments for mental health conditions. When you choose Serenity, your psychiatrist will take the time to understand your needs, concerns, and feelings, guiding you toward a path to recovery with unwavering support from our team.
Serenity Mental Health Centers was founded in 2017 in response to the pressing need for more effective treatment for various mental health conditions, including anxiety, depression, and bipolar disorder. What began as a single clinic, has grown into a network of clinics across the United States.
Our primary mission is to provide accessible, personalized mental health treatments to every community we serve. We remain committed to staying at the forefront of medical research, offering evidence-based treatments that extend beyond mainstream, one-size-fits-all methods. Our highly experienced psychiatrists specialize in the latest and most effective treatments for mental health conditions. When you choose Serenity, your psychiatrist will take the time to understand your needs, concerns, and feelings, guiding you toward a path to recovery with unwavering support from our team.
