Patient Access Quality Coordinator

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Closing Date: 10/16/2026 Type of Position: Job Type: Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks ( available for benefits eligible positions only ): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at . Department: ICE | CORE PA Ed & QA Department's Website: Summary of Job Duties: The Patient Access Quality Coordinator is responsible for operationalizing and maintaining departmental and/or organizational training programs for UAMS, as well as researching and aligning educational resources with strategic focus areas of higher complexity and of a technical nature. This position will require some travel and the ability to drive for UAMS. Qualifications: Minimum Qualifications: Bachelor’s degree in Healthcare, Adult Education, Educational Leadership, Communications, Healthcare Administration, or related field Plus 5 years experience in training, teaching, or business coaching; QA, billing, registration, authorizations, or schedule. ~ Or ~ Equivalent combination of education and experience Preferred Qualifications: Two (2) years of experience working with EPIC Cadence in a large hospital, Access Center environment, or healthcare delivery system Two (2) years of experience with medical terminology, Epic systems, or Patient Access training Licenses, certificates, or registration: CHAA or CHAM certification. Special knowledge, abilities and skills: Formal classroom teaching experience Proven success in developing curricula and training resources Knowledge of regulatory policies and procedures concerning billing and collections Quality Review experience Excellent oral and written communication skills deadlines Highly developed critical thinking, problem-solving, and decision-making skills Demonstrated aptitude for quantitative analysis and attention to detail Ability to simplify and communicate concepts to a variety of individuals Ability to account for individual needs/learning styles when educating staff Ability to engage and motivate staff members at all levels Ability to develop curriculum, instructor guides, and training materials Additional Information: Job Requirements: Proactively anticipates, mitigates, and/or resolves workflow issues. Solves issues/problems reported and assigned to the team via email and ServiceNow while working with operational end-users, leadership, and Epic trainers. Provides one-on-one targeted training in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive and proactive manner. Reviews, monitors, and documents staff performance by assessing competencies through quality audits Regularly review pre-registration and registrations for completion and accuracy. Documents performance deficiencies and makes training recommendations based on audit results Provides detailed quality performance reports to the Quality Assurance and Access Leadership team, highlighting strengths, areas of concern, and recommendations for corrective action. Collaborates with leadership to develop and implement targeted action plans based on quality data to enhance patient access services. Ensures accurate documentation of audit results, feedback, and follow-up actions in designated databases or systems. Perform other duties as needed. Salary Information: Commensurate with education and experience Required Documents to Apply: Resume Optional Documents: Cover Letter/Letter of Application, Proof of Veteran Status Special Instructions to Applicants: Recruitment Contact Information: Please contact for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site Please do not send to listed recruitment contact. Pre-employment Screening Requirements: This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: Frequent Physical Activity: Occasional Physical Activity: Benefits Eligible: Yes