Patient Access Representative

Job description

Location Address: 4050 Coon Rapids Blvd NW Coon Rapids, MN 55433-2522 Date Posted: August 05, 2026 Department: 16008932 Revenue Cycle Management Registration Mercy Shift: Day/Evening (United States of America) Shift Length: 8 hour shift Hours Per Week: 28 Union Contract: SEIU-4-Mercy Service Workers-SMC Weekend Rotation: Every Other Job Summary: Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. Key Position Details: .7 FTE (56 hours per two-week pay period) 8-hour day/evening shift; day shift start time of 5:00 AM - 10:00 AM and evening shift start time of 11:30 AM - 5:00 PM Every other weekend, 11:30 AM - 8:00 PM Four-week training program. The first two weeks are Monday - Friday, 8:30 AM - 5:00 PM. Each class is a prerequisite for the next, so no classes can be missed during the first two weeks. Job Description: Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record. Principle Responsibilities Greets and welcomes patient in person. Collects demographic and insurance information. Checks in or interviews patient to complete appropriate paperwork. Directs patient to their appointment or procedure. Documents any issues and resolutions in electronic medical record. May assist in scheduling add-on appointments. Verifies eligibility and benefits information for payers and interprets results. Obtains cost information and explains information to patient if necessary. Obtains signatures from patients as needed. Collects co-pay or deductibles. Determines patient need for financial counseling and offers to explain resources available. May order supplies in designated work area. Uses resources, tools and procedures to complete accounts in assigned work queues. Assists patient in completion of request for information forms and submits to appropriate department. May gather medical record information from all departments for collection and distribution. May mentor new staff. Other duties as assigned. Required Qualifications Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description 2 to 5 years of revenue cycle experience 2 to 5 years of customer service experience 0 to 2 years of general office experience 0 to 2 years of experience using computers including an electronic medical record, Microsoft Word, Excel and Outlook Preferred Qualifications High school diploma or GED Physical Demands Light Work: Lifting weight up to 20 lbs. occasionally, up to 10 lbs. frequently Pay Range Pay Range: $23.82 to $32.47 per hour The pay described reflects the base hourly pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work. Benefit Summary Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members. Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey. We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work. Benefits include: Medical/Dental PTO/Time Away Retirement Savings Plans Life Insurance Short-term/Long-term Disability Voluntary Benefits (vision, legal, critical illness) Tuition Reimbursement or Continuing Medical Education as applicable Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program Allina Health is a 501(c)(3) eligible employer *Benefit eligibility/offerings are determined by FTE and if you are represented by a union.