Patient Access Representative I

Job description

Our patients are our number one priority! We're committed to giving children back their childhood! Job Posting Title: Patient Access Representative I Location: Frisco - Ambulatory Surgical Center Additional Posting Details: Monday - Friday 7:30 am - 5:00 pm, 40 hours per week Job Description: Duties/Responsibilities Greets patients/families in a professional and welcoming manner Functions as a liaison between patients, families, and staff Performs scheduling and registration process for appointments within the ambulatory setting Performs check-in and check-out for patient visits Obtains accurate collection of patient demographics, identification, insurance coverage, and other relevant information Promotes and assists patients/families in signing up for MyChart Provides guidance to patient/families about the financial screening process Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures Maintains patient information and documentation in electronic medical record Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations Performs patient intake/referral process; appropriately scheduling patient appointments according to scheduling algorithm/protocols Maintains and distributes incoming departmental faxes Screens and routes inbound/outbound calls in a timely manner (messages, transfers, scheduling, questions, and other needs) Scans clinical record information and correspondence into patient’s electronic record Maintains scheduling, registration, and referral work queues in Epic Performs scheduling of new and/or follow-up patient visits, including but not limited to diagnostic and ancillary appointments (as needed); may require coordination with clinical team Maintains registration-related key performance indicators as determined by supervisor or manager Supports hospital and departmental performance improvement goals Supports departmental initiatives and change efforts Practices financial and resource stewardship Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values Additional duties as assigned Required Skills/Abilities High School education or equivalent Preferred 2 years working in a medical office setting Preferred experience in insurance procedures Preferred experience in medical appointment scheduling