Patient Access Representative III, Med Center I, 830a-5p

Job description

Primary Location: Med Center I - W Market Address: 515 W Market Street 3rd Floor Louisville, KY 40202 Shift: First Shift (United States of America) Job Description Summary: The Patient Access Representative III is responsible for communicating with patients and physicians in a timely and professional manner both verbally and electronically. As a first point of contact for all VIP patients and providers, handling urgent referrals, as well as all web appointment requests, the representative will create a positive impression for UofL Physicians while scheduling patient appointments according to clinic operating standards. Job Description: Answer all incoming calls with exceptional customer service with a focus on compassionate patient centered care Schedule new, return, internal employee, and referring provider VIP appointments within multiple groups Review incoming website appointment requests and handle in a concierge style manner by acting as one point of contact for our patients in scheduling appointments across the organization in a timely manner Accurately schedule patient appointments in accordance with physicians’ template and guidelines using access center technologies Regularly monitor guided schedule documents to ensure up to date scheduling compliance Determine appropriate physicians for all non-directed referrals Reschedule patients using proper functions Field non-clinical patient questions or transfer to appropriate clinical parties Set patient’s expectations for their visit ensuring an excellent patient experience Call patients to reschedule appointment when clinic is cancelled Use Allscripts, Centricity Business, online paging systems as well as retrieve information from other hospital systems Treat all matters confidentially concerning patient information according to HIPAA guidelines. Adhere to group productivity and quality metrics Maintains compliance with all company policies, procedures and standards of conduct Complies with HIPAA privacy and security requirements to maintain confidentiality at all times Performs other duties as assigned A note on required work experience: For internal promotions, equivalent experience as a Patient Access Representative II in 2+ assigned specialty groups will substitute for the work requirement. Additional Job Description: MINIMUM EDUCATION & EXPERIENCE High School Diploma or Equivalent required Knowledgeable of Microsoft Excel Excellent customer service skills required Proficient written and verbal communication required A minimum of 2 years’ experience scheduling for multiple physician practices required OR experience working as a Patient Access Representative II in two or more assigned specialty groups KNOWLEDGE, SKILLS, & ABILITIES Successful completion of all required training Must be dependable, professional and a team player Excellent organizational and communications skills and ability to work independently Ability to adhere to deadlines Seeking energetic, motivated candidates WORKING CONDITIONS Call center/office environment with regular sitting at a desk with the use of a computer and telephone JOB REQUIREMENTS Candidates upon hire will complete an electronic I-9 verification Only those candidates whose experience best meets our requirements will be contacted University of Louisville Physicians is an Equal Opportunity Employer Current UofL Physicians employees must follow the UofL Physicians Internal Transfer Policy