Patient Access Representative - Therapy Services

Job description

Our patients are our number one priority! We're committed to giving children back their childhood! Job Posting Title: Patient Access Representative Location: Frisco - Ambulatory Surgical Center Additional Posting Details: Monday - Friday 8:00am - 4:30pm, 40 Hours per week at the discretion of clinic needs. Job Description: Duties/Responsibilities Manages a high volume of incoming and outgoing telephone calls Responsible for completing assigned workqueues Accurately schedule and re-schedule patient appointments in a timely manner Effectively communicate and coordinate patient appointments with downstream departments Contacts families to verify their information, insurance coverage, explain benefit eligibility, and refer families to financial counselors to enroll in financial assistance Accurately pre-register specific data elements prior to the patients scheduled date of service Perform all aspects of insurance verifications Add insurance coverage and update the billing system to reflect the insurance status of the patient Obtain authorizations and pre-certifications as required for all procedures; work with clinical staff to obtain additional clinical information for benefit review Responsible for all correspondence from Insurance companies to be sent to HIM for scanning. Provide clerical and administrative support as required Create reports for tracking and trending purposes Alter provider schedule template in electronic medical record (EMR) Assist with departmental coverage as requested Required Skills/Abilities Preferred experience in medical appointment scheduling High School education or equivalent Preferred 2 years working in a medical office setting Preferred experience in insurance procedures