Patient Access Specialist

Job Description Summary Part-time patient scheduler for NEW MUSC Kiawah Island therapy clinic. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type​ Regular Cost Center CC000251 CHS OH - Administration - Therapeutic Services Pay Rate Type Hourly Pay Grade Health-21 Scheduled Weekly Hours 40 Work Shift Job Description The Patient Access Specialist has, at minimum, a high school diploma or GED and serves as the initial contact for patients and customers, both in-person and via telephone. The primary responsibilities include assisting patients with scheduling, completing financial clearance activities, and enhancing the overall patient experience within the clinic by: • Appointment Scheduling: Operates computer and phone systems to schedule, change, cancel, coordinate, and confirm appointments, including new and returning patients. • Insurance Verification: Verifies and updates patients’ insurance and demographic information, ensuring accurate billing and compliance with payor requirements. • Forms Completion: Follows regulatory and organizational processes to ensure patients complete necessary forms for compliance. • Insurance verification: Verifies insurance benefits and addresses patient inquiries or directs them to the appropriate resources within the health system. • Registration and Billing: Enters appointment information, facilitates registration, prepares patient documents, and determines patient financial responsibility. • Patient Assistance: Assists patients with information on Financial Assistance, patient bill of rights, and Notice of Privacy Practices. • Productivity and Compliance: assists in maintaining clinic scheduling density and productivity benchmarks, maintains accurate records, and ensures compliance with regulations. • Problem Resolution: Identifies and resolves issues promptly and professionally. Additional Job Description Bachelor’s degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and/or customer service business environment and a minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required. Physical Requirements Mobility & Posture Standing: Continuous Sitting: Continuous Walking: Continuous Climbing stairs: Infrequent Working indoors: Continuous Working outdoors (temperature extremes): Infrequent Working from elevated areas: Frequent Working in confined/cramped spaces: Frequent Kneeling: Infrequent Bending at the waist: Continuous Twisting at the waist: Frequent Squatting: Frequent Manual Dexterity & Strength Pinching operations: Frequent Gross motor use (fingers/hands): Continuous Firm grasping (fingers/hands): Continuous Fine manipulation (fingers/hands): Continuous Reaching overhead: Frequent Reaching in all directions: Continuous Repetitive motion (hands/wrists/elbows/shoulders): Continuous Full use of both legs: Continuous Balance & coordination (lower extremities): Frequent Lifting & Force Requirements Lift/carry 50 lbs. unassisted: Infrequent Lift/lower 50 lbs. from floor to 36”: Infrequent Lift up to 25 lbs. overhead: Infrequent Exert up to 50 lbs. of force: Frequent Examples: Transfer 100 lb. non-ambulatory patient = 50 lbs. force Push 400 lb. patient in wheelchair on carpet = 20 lbs. force Push patient stretcher one-handed = 25 lbs. force Vision & Sensory Maintain corrected vision 20/40 (one or both eyes): Continuous Recognize objects (near/far): Continuous Color discrimination: Continuous Depth perception : Continuous Peripheral vision: Continuous Hearing acuity (with correction): Continuous Tactile sensory function: Continuous Gross motor with fine motor coordination: Continuous Selected Positions: Olfactory (smell) function: Continuous Respirator use qualification: Continuous Work Environment & Conditions Effective stress management: Continuous Rotating shifts: Frequent Overtime as required : Frequent Latex-safe environment: Continuous If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: