Patient Access Supervisor (Full-time; Days) - LCMC Health Westpark

Job description

Your job is more than a job 🌟 Lead the Team That Creates Exceptional First Impressions Behind every great patient experience is a team that makes access to care seamless—and behind every great team is a strong leader. As a Patient Access Supervisor , you'll lead a team responsible for patient registration, check-in, check-out, financial services, and front-end operations. You'll coach and develop your team, monitor department performance, solve challenges in real time, and help ensure every patient receives outstanding service from the moment they arrive. If you're passionate about developing people, improving processes, and creating an environment where both patients and employees can succeed, we'd love to meet you. 💼 What You'll Do Lead and support a team of Patient Access Representatives Coach, mentor, and develop team members through ongoing feedback and training Monitor patient flow and help create a smooth, efficient experience for patients and families Oversee registration, check-in, check-out, and financial services operations Manage key revenue cycle work queues and department performance metrics Resolve escalated patient and account concerns with professionalism and compassion Participate in hiring, scheduling, payroll, performance evaluations, and staff development Conduct quality audits to ensure compliance and operational excellence Partner with leadership to identify opportunities for continuous process improvement ⚡ What Makes You Great in This Role You enjoy leading, coaching, and helping others grow You thrive in a fast-paced environment where every day is different You balance patient experience with operational excellence You stay calm under pressure and make thoughtful decisions You build positive relationships across departments and inspire teamwork You're just as comfortable jumping in to help as you are leading from the front 🧠 What You Bring Strong leadership and people development skills Experience in Patient Access, registration, revenue cycle, or healthcare operations Excellent customer service, communication, and conflict resolution skills Strong organizational, analytical, and problem-solving abilities Experience working with healthcare technology and Microsoft Office applications Ability to prioritize multiple responsibilities while maintaining a positive attitude 📋 Minimum Requirement High School Diploma or GED (or equivalent) 4+ years of customer service experience in healthcare, medical office, revenue cycle, banking, retail, hospitality, or a related field At least 2 years of direct Patient Access experience ⭐ Preferred: Associate's Degree or higher 5+ years of hospital or multi-specialty clinic experience Epic experience 🎯 Why This Role Matters Patient Access is where every healthcare journey begins. As a leader, you'll help build a team that delivers compassionate service, accurate registrations, efficient workflows, and an exceptional experience for every patient who walks through our doors. Your leadership doesn't just improve operations—it helps create better experiences for patients, families, providers, and your team. 💙 Make a difference—by leading the people who help patients take the first step toward exceptional care. WORK SHIFT: Days (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.