Patient Acquisition Specialist

Job description

# **About Mood Health** At Mood Health, we are working to make mental health care easier to access. For many people, reaching out for help is one of the hardest steps they will take. Our mission is to make that first step feel simple, supportive, and welcoming. Our clinicians provide therapy and psychiatric care through secure telehealth visits. Before a patient ever meets with a provider, they connect with one of our Patient Acquisition Specialists—the person who helps turn interest into action. This role is more than customer service. It's consultative sales with purpose. ## **About the Role** We are looking for a **Patient Acquisition Specialist** to join our growingteam. This is an ideal opportunity for someone with experience in healthcare sales, insurance sales, inside sales, admissions, or other high-performing customer acquisition/support roles. You'll work with patients who have already expressed interest in receiving care through one of our healthcare partners. Your job is to build trust, understand their needs, answer questions, overcome barriers, and confidently guide them toward scheduling their first appointment. Success in this role requires someone who enjoys connecting with people, thrives in a fast-paced sales environment, and is motivated by meeting and exceeding performance goals. While this is not cold calling, you should be comfortable managing a pipeline, following up consistently, and helping hesitant individuals move forward. If you're competitive, goal-oriented, and passionate about helping people while building a career in healthcare sales, we'd love to meet you. # **What You'll Do** ### **Convert referrals into scheduled patients** Engage prospective patients who have been referred by our healthcare partners and guide them through the scheduling process from initial outreach to booked appointment. ### **Build relationships and earn trust** Use a consultative sales approach to understand each patient's needs, answer questions, and provide confidence as they begin their mental health journey. ### **Manage your sales pipeline** Own a high-volume referral pipeline by consistently following up through phone, text, email, and CRM tools to maximize conversion rates. ### **Overcome objections** Help prospective patients navigate concerns around insurance, scheduling, treatment options, or uncertainty about seeking care while providing an exceptional patient experience. ### **Achieve performance goals** Consistently meet or exceed booking, conversion, outreach, and response time goals while maintaining a high-quality patient experience. ### **Collaborate across teams** Partner with healthcare providers, referral partners, operations, and clinical teams to ensure a seamless patient experience. ### **Deliver an exceptional experience** Represent Mood Health professionally while creating positive first impressions that build long-term patient relationships. # **What We're Looking For** - **Bilingual Spanish required** - **2+ years of experience in sales/customer support & experience**, preferably: - Insurance sales - Healthcare sales - Inside sales - High-volume call center sales - Customer acquisition - Demonstrated success meeting or exceeding sales or conversion goals - Comfortable managing a sales pipeline and following up consistently - Strong objection handling and relationship-building skills - Excellent verbal and written communication - Highly organized with strong attention to detail - Ability to multitask across multiple systems while maintaining quality - Experience using CRM platforms such as HubSpot, Salesforce, or similar - Familiarity with healthcare, insurance benefits, or behavioral health is a plus - HIPAA knowledge or experience working with confidential information preferred - Ability to work weekends as needed # **What Makes Someone Successful** You will thrive in this role if you: - Enjoy helping people make important decisions - Are energized by achieving goals and earning performance incentives - Take ownership of your pipeline and follow-up process - Can balance empathy with confidence - Love building relationships over the phone - Stay positive and persistent when following up with prospective patients - Are coachable and always looking to improve your performance # **Why Join Mood Health** ### **Make a meaningful impact** Every appointment you schedule helps someone access life-changing mental health care. ### **Performance-based earning potential** Competitive base salary with uncapped or meaningful bonus opportunities tied to booking and conversion performance. ### **Join a growing sales organization** Become part of a high-performing sales team with ongoing coaching, development, and opportunities to advance into leadership or other commercial roles. ### **Career growth** As Mood continues to expand nationally, you'll have opportunities to grow into senior sales, team lead, training, partnership, or management positions. Pay: $20—$22 USD