Patient Administrator (Bank)

Patient Administrator (Bank) Chaucer Hospital Bank Shifts Salary: Up to £12.71 per hour (depending on level of experience, training and qualification) Chaucer Hospital in Canterbury is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. We have an opportunity for a Patient Administrator to join their team of staff in the Administration department. This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence. We currently require a bank member of staff to cover regular hours, whilst training, the working days will be Monday to Wednesday 9-5. Once the training has been completed the working days will be Wednesday to Friday 9-5 as and when required. Duties of this role include: Contribute to the smooth running of the patient administrative process throughout the patient journey. Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff. Ensure All patient queries are dealt with efficiently and professionally. To manage all incoming and outgoing mail. Approve electronic bookings received via the relevant system and update any booking received via email. Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors. You comply with all relevant mandatory training. Applicants should meet the following criteria: 5 GCSE's at grades A to C including Maths and English or equivalent functional skills level 2 evidence Proficient in the use of a PC, including the use of software and systems Basic financial awareness Pervious front of house experience desirable, demonstrated customer experience essential. Previous administration experience in a private healthcare environment would be beneficial. Salary & Benefits: Circle Health Group offers a competitive hourly rate. “Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values. To find out more about the Circle Health Group Philosophy: ”