Patient Advocate

Job description

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely. **About This Role** As a Patient Advocate, you’ll be one of the key people helping patients and families navigate the administrative side of starting treatment. From answering questions about insurance and program costs to making sure paperwork and consents are in place, you’ll help make the transition into care feel organized, clear, and as seamless as possible. You’ll work closely with patients, families, and our clinical teams, serving as a trusted point of contact and helping ensure the details behind the care are taken care of. Our location in Northbrook is our first and largest facility and consists not only of our widest variety of programs, but also serves as a pilot site for many of our new treatment offerings. **What You'll Do:** - Reviews the accuracy of demographics, insurance, completion of forms, organizational data to be entered in the chart in a timely manner. - Conduct New Patient Orientation/Administrative Intake for accurate intake paperwork collection. Functions as a service regarding insurance and other administrative procedures, - Point of contact for billing information for Urinary Drug Screening (UDS) coordination and Genetic Testing coordination. Obtains approval to move forward with services. - Follows up with financially responsible party who is not present at intake to review program cost and collects necessary documents for patient to start recommended program. - Follows up with patient’s parents if joint medical decision-making consent is needed and obtains necessary documents for patient to start recommended program. - Primary contact for weekend and after-hours patient web inquiries. - Maintain patient charts according to confidentiality standards and policy. Maintain all patient’s, visitor’s, and staff’s confidentiality according to HIPAA requirements and Compass policy. - Performs clerical duties to ensure efficient operations of the center to include computers, office equipment, copiers, fax, scanner, postage equipment. - Performs other related duties as assigned. **Who You Are:** - Possess a High school degree or equivalent required; Associates degree preferred - 2-3 years of experience in a healthcare/clinical setting - Insurance benefit knowledge in healthcare preferred - Excellent written and verbal communication skills - Professionalism and professional image - Strong organization and planning skills; detail oriented - Ability to multi-task in a fast-paced environment - Computer proficiency and ability to learn new software - Conflict resolution and problem-solving skills - Flexible Schedule - Able to work assigned schedule We are committed to a fair and equitable work environment. The expected compensation range for this role is below. This range includes multiple career path levels across the organization; where you fall in the range is dependent upon a number of factors including, but not limited to, your years of experience, type of experience, location, and education/certifications. Compass reserves the right to update these ranges. Compensation $52,000—$58,000 USD *We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply!* **Who We Are** Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare. A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities. **Benefits & Perks** We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization. For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities. **What’s Next?** Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply – we’d be grateful to hear from you!