Patient Care Compliance Agent

Job description

Air Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patient's home supporting multiple therapies: Home Oxygen Nebulisers Ventilations Sleep We currently provide such therapies to over 10,000 patients across Ireland (combined private and public healthcare). Our field based operations team consist of Healthcare Technicians and Patient Care & Sales Specialists, who ensure that our patients receive the support that they need whilst using our equipment. From installation, training on how to use equipment, servicing and removal. How will you CONTRIBUTE and GROW? Manage and supervise the assigned Customer Service team to ensure the highest level of efficiency, customer/patient satisfaction, and regulatory compliance. To ensure work quality and effective calls handling practices, the supervisor regularly conducts audits to ensure quality, compliance and the consistent application of Service Center policies and procedures. 1. Troubleshoot problems & find solutions for customers. 2. Develop a deep understanding of company's products/services to accurately address customer questions & educate about offerings. 3. Escalate complex issues to higher levels of authority within the customer service team or relevant departments. 4. Coordinate & cross collaborate with other departments to address customer needs. 5. Maintain a positive & customer focused attitude. 6. Gather customer feedback, suggestions & complaints to contribute to process improvement & product development. Are you a MATCH? 1. Bachelor Degree 2. 0-2 years experience in Customer Service Management Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.