Patient Care Coordinator

Job description

Company Description UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. www.uhn.ca Job Description Union: Non-Union Number of vacancies: 1 New or Replacement Position: Replacement Site: Toronto General Hospital/Princess Margaret Cancer Centre Department: Classical Hematology (Thrombosis Clinic, Red Blood Cell Disorders Clinic, & General Hematology Clinic) & Palliative Care Program (Inpatient & Outpatient Services) Reports to: Manager Salary Range: $45.85 to $57.31 per hour Hours: 37.5 hours per week Shifts: Monday to Friday Status: Permanent Full-Time Closing Date: June 18, 2026 Posting Summary The inpatient/ Outpatient Patient Care Coordinator will support: The Classical Hematology Program which includes the Thrombosis Clinic, Red Blood Cell Disorders Clinic, and General Hematology Clinic. The Palliative Care Program which spans both inpatient and outpatient services. Together, these programs provide specialized, interdisciplinary care for patients with complex non-malignant hematologic conditions, cancer-related pain needs, and end-of-life care needs across oncology diagnoses. The portfolio includes leadership responsibilities for administrative staff, registered nurses, clinical coordinators, and allied health professionals. These teams work collaboratively within an interdisciplinary model alongside nurse practitioners, physicians, physician assistants, and clinical nurse specialists to support high-quality, coordinated care across inpatient, outpatient, and specialty clinic settings. Duties The PCC has clinical and leadership expertise. The principal responsibilities within the site(s) include: Ensuring efficient day to day operations of clinical areas Ongoing continuous improvement and project management practices to strengthen clinic processes Performing financial/administrative responsibilities to ensure efficient and effective site operation Contributing to staff development by promoting and ensuring a supportive/collaborative learning environment within the service(s)/cluster area based on the principles of adult learning and practice standards for nurses, students and ancillary staff Performing human resources responsibilities in collaboration with the nurse manager Liaising with members of the multi-disciplinary team to ensure high standards of quality and optimal management of patient care outcomes (including data collection/reporting) Qualifications At minimum, a completion of BScN Baccalaureate in Nursing or Baccalaureate level education with Diploma in Nursing required Completion of a Master’s degree in Nursing preferred Basic Cardiac life Support (B.C.L.S.) program Three (3) years nursing experience, including experience as required by area of responsibility and experience working in a supervisory capacity Current certificate of competency (licensure) from the College of Nurses of Ontario required Demonstrates membership within a professional nursing association and/or nursing interest groups related to practice Demonstrated strong leadership and motivational skills Experience with project management and/or Lean process improvement an asset Demonstrates ability to work in a team environment and collaborates with others in assisting with the delivery of care to patients Demonstrated leadership abilities Excellent skills in recognizing, analyzing and resolving problems Excellent time management skills Excellent decision making and problem-solving skills Clinical and patient teaching skills Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards Exercise initiative and good judgement with the ability to multi-task Adapts to and implements change and facilitates its acceptance by others Maintains and protects patient confidentiality in accordance with UHN Confidentiality policy requirements Effective organizational, interpersonal, and communication skills Knowledge of applicable legislative, UHN and/or departmental policies Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand Additional Information In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. Competitive offer packages Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ ) Close access to Transit and UHN shuttle service A flexible work environment Opportunities for development and promotions within a large organization Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration All applications must be submitted before the posting close date. UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application. UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.