Patient Care Coordinator

Job description

***We're Hiring* - Join Peak Physical Therapy, a Highbar Practice!** Help us revolutionize the Physical Therapy industry! Peak Physical Therapy & Sports Performance is proudly affiliated with Highbar Physical Therapy, and we’re excited to continue growing our team together. As a leading outpatient physical therapy practice with locations across New England, we are committed to delivering life-changing outcomes for our patients. **Join us as a Patient Care Coordinator!** The Patient Care Coordinator (PCC) is an integral part of the clinical team – they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients. The PCC performs tasks to relieve clinical staff of administrative and clerical duties. ### What You'll Do: - Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes. - Greets and directs patients, vendors and visitors of the clinic. - Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment. - Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation. - Collects co-payments from patients, clearly documenting payment transactions on a written receipt. - Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference. - Assists therapists with faxing patient information to medical offices as requested. - Maintains a general understanding of insurances, including how to read benefit eligibility. - Explains benefit details to patients including authorization requirements, copays, and deductibles. - Initiates appropriate collection activity in accordance with company policies and procedures. - Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential. - Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner. ### Qualifications: - High school diploma or general education degree (GED) - Two to three years of related experience and/or training - Associate degree in healthcare administration or a related field of study preferred ### Compensation Package: - Starting at $18/hour, with compensation adjusted based on experience, skills, and role alignment - We also offer a comprehensive benefits package including Medical, Dental & Vision; 401(k); voluntary disability and life insurance options; Fitness & Wellness program; paid holidays and paid time off; flexible work hours; community volunteer opportunities, and more.