Patient Care Coordinator

Job description

Patient Care Coordinator – Hearing Care Clinic Full-Time | Monday–Friday | No Nights | Most Weekends Off We are opening a new Beltone hearing care clinic in Madison and are looking for a motivated, organized, and people-focused Patient Care Coordinator to help launch and grow our practice. Beltone has been recognized by Forbes as one of America’s Best Midsize Employers in 2025 — and we’re excited to bring that award-winning culture to Madison. This role is the heartbeat of our clinic. You’ll be the first impression for our patients and a key driver of appointment flow, follow-ups, and overall patient experience. If you love helping people, staying organized, and being part of a growing healthcare team — this could be a great fit. What You’ll Do Greet patients and create a warm, professional experience Schedule hearing evaluations, fittings, and follow-ups Answer phones and convert inquiries into booked appointments Confirm appointments and reduce no-shows Handle patient intake paperwork and basic administrative tasks Support providers with patient flow and coordination Make follow-up calls to undecided or inactive patients Help grow referrals and community awareness You won’t be selling hearing aids — but your work directly supports clinic success. Compensation & Benefits Competitive hourly pay based on experience Group health insurance 401(k) Monday–Friday schedule (8–5) Most weekends and holidays off Paid training Supportive team environment Opportunity to grow with a new clinic What We’re Looking For Customer service or healthcare front-office experience preferred Excellent communication and phone skills Organized, dependable, and detail-oriented Comfortable working with older adults Professional, positive attitude Coachable and team-oriented High School Diploma or GED required Must be 21 years of age or older Why Join Us? At Beltone, we help people reconnect with life through better hearing. You’ll be part of a respected national brand recognized by Forbes, while helping build a brand-new local clinic from the ground up. If you enjoy helping others, staying busy, and being part of something growing — we’d love to meet you.