Patient Care Coordinator|Rehab Business Office|Full time

Job description

We are looking to hire someone for this position in September 2026. Full time Rehab business office located 49 South Main Street- Phones/Call center - scheduling and initial evaluations for PT/OT/Endo/Diabetes Central Registration. Monday through Friday - 8:00am - 4:30pm Summary The Rehab Patient Care Coordinator works under the direction of the Director and/or Office Manager. They manage the client/patient intake process through effective communication and collection of information and perform a variety of administrative functions in support of outpatient rehab/specialty services. The Patient Care Coordinator is the primary access point for patients and is responsible to ensure that the patient receives timely, efficient, and compassionate customer service. Manages the chart/record throughout the patient's interaction by assuring accurate and timely preparation, charging, scanning, filing, including cross checking of daily work. The Patient Care Coordinator is responsible for performing these functions in a manner that optimizes patient flow, maximizes departmental efficiencies, assures accurate revenue, and promotes patient/client and employer/insurer satisfaction. Education High school or equivalent (GED). Certification, Registration & Licensure None required. Experience Demonstrated ability to effectively and positively interact with a multi-disciplinary team of staff, patients, and others. Prior experience working in the medical field and/or training. Responsibilities Schedules patients in a way that optimizes accurate information and patient flow. Coordinates the initial evaluation process for all new patients. Greets and arrives patients while securing appropriate documentation for all visits. Processes all calls, manages voice mail and forwarding of phones and places daily reminder calls to patients. Obtains payment for services rendered. Performs other duties as assigned (aide duties, management of error reports, supply ordering, etc). Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to hear, and speak. The employee is frequently required to perform activities that require fine motor skills, reach, and sit. The employee is occasionally required to bend, kneel, squat, stand, and walk. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne contaminants, and airborne pathogens. The noise level in the work environment is usually moderate.