Patient Care Coordinator / Scheduler (non-clinical)

**Role:** Scheduler / Patient Care Coordinator (Non-Clinical) - **Comp:** $52,000.00 - $60,000.00 per year - **Schedule:** Full-time, Monday–Friday - **Location:** Office-based Adaptive Home Health is building a higher-acuity, patient-centered, skilled home health model across Texas. Our ultimate mission is to **dramatically improve patient access to home health care.** The Scheduler / PCC role ensures that approved visits are scheduled efficiently, clinician assignments are balanced, and patients receive timely care. You are the operational backbone that keeps field operations running smoothly. ### Who We Are: We build technology to better support our teams and remove administrative friction. Our **scheduling product** (launching soon) will make it easier to coordinate visits, reduce last-minute changes, and protect clinician capacity. In the meantime, you'll work in **Homecare Homebase (HCHB)** and [****](http://Monday.com) to manage scheduling workflows. If you are highly organized, detail-oriented, and you like solving scheduling puzzles while ensuring patients get care on time, this role gives you meaningful impact in a fast-paced coordination environment. ### What you will do: - **Schedule approved home health visits** for skilled nursing (SN), physical therapy (PT), occupational therapy (OT), speech therapy (ST), and home health aide (HHA) services. - Assign visits to field clinicians based on **coverage area, continuity, and productivity balance** (target: 6-7 points/day, ~28 points/week). - Process **reschedule requests**, **missed visits**, **reassigned visits**, and **declined visits** according to SOPs and turnaround time targets. - Verify that **discharge, recertification, and resumption of care (ROC)** visits are properly scheduled. - Monitor **authorization status** and escalate missing or expired authorizations to the authorization team. - Maintain clear documentation via **coordination notes** in HCHB to ensure communication with clinicians, clinical managers, and branch directors. - Collaborate with Clinical PCCs, intake coordinators, clinical managers, and field clinicians to resolve scheduling conflicts and barriers. - Balance clinician workload to prevent burnout while ensuring patients receive timely care. - Manage workflow tasks in HCHB including **Complete Requested Schedule**, **Reschedule Visit**, **Process Missed Visits**, **Process Reassigned Visit**, and **Reassign Declined Visit**. - Communicate via **Microsoft Teams** and [****](http://Monday.com) to coordinate real-time scheduling needs. ### Why Adaptive - **Operations that support you:** You are backed by an experienced clinical and operational team. You focus on scheduling logistics, not clinical decisions. - **Clear processes with technology support:** We use HCHB, [](http://Monday.com), Smappen, and internal tools to make scheduling more efficient. Our scheduling product (launching soon) will automate much of the manual work. - **Mission-driven work:** Every visit you schedule gets a patient the care they need. You are directly expanding access to high-quality home health. - **Growth opportunity:** Strong performers in this role grow into scheduling leadership, operations coordination, or branch-level support roles. ### Requirements **Must-haves** - **1-2 years of scheduling, coordination, or administrative experience** (healthcare scheduling strongly preferred) - Strong attention to detail and ability to manage multiple competing priorities simultaneously - Excellent **communication skills** (phone, Teams, email) with clinicians, managers, and patients - Comfortable with **technology** and learning new systems quickly (HCHB, [](http://Monday.com), Smappen, Microsoft Teams) - Ability to work in a **fast-paced, high-volume environment** with tight turnaround time expectations - Strong problem-solving skills and ability to escalate appropriately when issues arise **Nice-to-haves** - Previous **home health scheduling or PCC** experience - Familiarity with **Homecare Homebase (HCHB)** or similar EMR systems - Understanding of home health visit types, service codes, and authorization requirements - Experience using [****](http://Monday.com) or similar project management tools - Experience with **geographic routing or coverage mapping** tools ### Focus areas - Home Health Visit Scheduling & Coordination - Clinician Capacity Management - Workflow Task Processing (HCHB) - Authorization Verification - Cross-Team Communication & Escalation ### Benefits - 401(k) + 401(k) matching - Health, dental, vision, and life insurance - Paid time off - Referral program