Patient Care Coordinator - Wembley Dental Clinic

Get To Know Us: Wembley Dental Clinic has been serving the Parksville, Qualicum, Bowser, Errington, Nanoose Bay, Lasqueti Island, Lantzville , and Nanaimo for many years. Our practice offers a complete range of dental services, including general dentistry, full-mouth restoration, oral procedures, non-surgical gum therapy, and hygiene services. Our team of dentists are highly regarded in their field and provide unparalleled dental care in a safe environment and are passionately dedicated to continuing education, regularly attend courses, earn certifications to ensure they provide the most up-to-date dentistry. Our practice offers the latest in dental technology including paperless charting, E4d technology, Velscope examinations, TRIOS Digital Scanner, and digital X-rays. Schedule: Monday - 7:30am-4:15pm Tuesday - 8:30am-4:45pm Wednesday - 8:30am-4:45pm Thursday - 8:30am-4:45pm Benefits of Joining Our Team: Now offering an RRSP matching program for our permanent team members — helping you grow your future while you build your career with us Competitive compensation Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more! Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education Attend social and CE events to network with dental professionals in your community Work-life balance and flexibility Access to modernized technology to provide optimal oral care to patients The wage range for this role is approximately $29–$34 per hour , depending on skills and experience. Responsibilities: Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments Manage potential cancellations and overcome objections to motivate the patient to keep the appointment Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner Effectively manage the recall system and accurately maintain the patient database Process referral letters and other patient correspondence upon receipt from the provider Manage and file all patient records and charts Demonstrate active listening and empathy to patients using effective communication skills About You: Minimum 1 year of Administrator experience Clinical background considered an asset Experience with Dental software Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.