Patient Communications Representative

Job description

Accountabilities: Communicate professionally and respectfully with patients regarding medical account balances, repayment options, and outstanding obligations through telephone, email, chat, and text. Provide high-quality customer service by answering patient questions, resolving account issues, and explaining complex account information clearly. Profile patients during interactions and accurately collect and update demographic and financial information. Research patient accounts, investigate account changes, document findings, and route accounts through the appropriate workflows. Negotiate appropriate payment arrangements and repayment solutions while working toward assigned resolution and productivity objectives. Handle both outbound and inbound calls effectively using the company telephone system and established communication procedures. Use job aids, crosswalks, account information, and available resources to resolve inquiries efficiently and accurately. Maintain complete, clear, concise, and accurate documentation of all patient contacts, attempted contacts, account research, and actions taken. Work accounts in accordance with client requirements, quality standards, established workflows, and applicable federal and state regulations. Maintain strong performance against assigned goals, including account resolutions, call quality, productivity, and service standards. Ensure all patient interactions and account activities comply with applicable requirements, including HIPAA, FDCPA, FCRA, Privacy Act, and relevant state regulations. Participate in required training and continuing education, incorporating policy updates, regulatory changes, and new procedures into daily activities. Protect confidential patient and financial information and exercise sound judgment when handling sensitive account matters. Manage competing priorities and maintain consistent performance in a fast-paced environment with frequent interruptions and periods of increased activity. Requirements: Previous experience in customer service, healthcare revenue cycle, medical collections, accounts receivable, call center operations, or a related environment is beneficial. Strong verbal and written communication skills, with the ability to explain detailed or sensitive account information clearly and professionally. Demonstrated ability to listen actively, understand patient concerns, investigate issues, and provide appropriate solutions. Comfortable discussing financial information and negotiating payment arrangements with patients in a respectful and professional manner. Strong attention to detail and accuracy when researching accounts, updating patient information, and documenting interactions. Ability to work toward measurable productivity, quality, and resolution targets while maintaining a positive customer experience. Ability to handle confidential information responsibly and understand the importance of privacy and regulatory compliance. Working knowledge of, or willingness to learn, healthcare collections and applicable regulations such as HIPAA, FDCPA, FCRA, Privacy Act, and state requirements. Comfortable using telephone systems, computers, and multiple applications while managing inbound and outbound communications. Ability to work independently in a fully remote environment while maintaining productivity, organization, and consistent communication. Willingness to participate in ongoing training and adapt quickly to changing policies, procedures, workflows, and regulatory requirements. Ability to remain composed and professional when handling difficult conversations, high workloads, multiple deadlines, or elevated customer concerns. Ability to work at a computer for approximately 6–8 hours per day and perform the manual and visual tasks associated with a computer-based role. Must be available Monday through Friday from 9:00 a.m. to 5:30 p.m. CST, with one late shift from 10:30 a.m. to 7:00 p.m. CST each week. Benefits: Remote work from within the United States. Hourly rate of $16.50. Monday–Friday schedule with a consistent daytime schedule and one later shift per week. Opportunity to develop experience in healthcare revenue cycle, patient account management, customer service, and compliant collections. Ongoing training and continuing education to support professional development and regulatory knowledge. Structured performance expectations and opportunities to develop skills in account research, patient communication, and financial resolution. Collaborative, service-oriented work environment focused on professional growth and long-term career development. Reasonable accommodations available for qualified individuals with disabilities. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Communications Representative based in the United States. This fully remote role focuses on providing compassionate, professional support to patients while managing medical account balances and repayment arrangements.You will communicate with patients through phone, email, chat, and text to answer questions, research accounts, and identify appropriate solutions.The position combines customer service, account research, financial information gathering, and compliant collections practices.You will help patients understand their accounts while negotiating practical payment arrangements and maintaining a high standard of service.Success in the role requires accuracy, empathy, strong communication, and the ability to manage sensitive information responsibly.You will work within a structured environment with defined quality, productivity, compliance, and resolution goals.This is an opportunity to build experience in healthcare revenue cycle operations while working remotely as part of a service-focused team.