Patient Compensation Lead - FSP

Job description

Accountabilities: Lead the strategy and implementation of global participant payment, reimbursement, and travel services, including sourcing, technology, governance, and operating models. Act as the global subject matter expert for participant payments and travel services, advising study teams and stakeholders on operational, regulatory, financial, and country-specific considerations. Oversee vendor and preferred CRO performance, manage escalations, and ensure effective resolution of issues affecting participant compensation. Lead cross-functional initiatives to improve payment processes, systems, tools, quality standards, and operational efficiency. Develop process guidelines, quality controls, and oversight mechanisms to ensure consistent and compliant execution. Evaluate complex payment-related decisions involving site relationships, study budgets, regulatory requirements, contracts, and operational dependencies. Coordinate with Site Payments and Contracting teams to support mixed-model clinical studies and ensure seamless payment administration. Proactively identify and mitigate risks at study and country level, translating study data and operational insights into actionable recommendations. Build a patient-centric approach to customer service and issue resolution while ensuring participant experiences remain a priority. Collaborate with clinical operations, business technology, legal, finance, tax, contracting, and other functional teams across multiple countries and cultures. Drive continuous improvement initiatives and provide leadership on global strategies, processes, and quality expectations. Requirements: Bachelor’s degree or equivalent qualification in a relevant field; an MBA or advanced degree is preferred. More than 8 years of experience in clinical contracts, budget administration, clinical project management, and/or clinical operations, with specific experience managing investigator or participant payments. Strong knowledge of clinical operations, study protocols, recruitment strategies, and the operational requirements of clinical trial execution. In-depth understanding of participant payments, reimbursement, travel services, and applicable local and regional requirements. Demonstrated experience with clinical development and pharmaceutical studies, ideally including study or data management leadership. Strong understanding of financial controls and the ability to assess payment feasibility within study protocols and operating models. Experience working with payment-processing platforms and translating business needs into system requirements. Strong leadership, stakeholder management, influencing, negotiation, and vendor management capabilities. Excellent analytical and problem-solving skills, with the ability to interpret study-level data, identify risks, and make sound recommendations. Highly organized and detail-oriented, with the ability to manage multiple high-priority initiatives in a fast-paced and changing environment. Patient-centric mindset, empathy, and a genuine commitment to creating positive participant experiences. Strong communication and interpersonal skills, with the ability to collaborate effectively across functions, cultures, and geographic locations. Ability to work independently with minimal supervision while contributing effectively within a collaborative, team-oriented environment. Strong technical proficiency with spreadsheets, metrics, data flows, and operational reporting. Benefits: Remote work opportunity based in Brazil. Opportunity to operate in a global clinical development environment with international teams and stakeholders. Senior-level ownership of global participant payment and travel-service processes. Opportunity to influence process improvements, operating models, quality standards, and technology solutions. Cross-functional exposure to clinical operations, finance, legal, technology, contracting, tax, and vendor management. Meaningful work supporting clinical research and helping improve participant experiences. Collaborative, multicultural, and purpose-driven working environment. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Compensation Lead - FSP based in Brazil. This is a senior clinical operations role focused on ensuring effective, compliant, and patient-centric participant compensation, reimbursement, and travel services.You will oversee global processes and vendors, acting as a subject matter expert across participant payment operations.The role combines strategic leadership with hands-on problem solving across complex clinical study environments.You will partner closely with clinical operations, finance, legal, technology, contracting, and external vendors.A key focus will be improving processes, managing risks, and maintaining high standards of quality and service.You will have the opportunity to influence global operating models and implement scalable payment solutions.The position suits an experienced clinical operations professional who thrives in complex, multicultural, and fast-paced environments.