Patient Engagement Manager

Job description

Greenbrook Mental Wellness Centers | Delray Beach, FL Greenbrook Mental Wellness Centers is seeking a dynamic and experienced Manager of Patient Engagement to lead our Care Coordination team and play a key role in helping patients access life-changing mental health treatment. This leader will oversee Care Coordinators and Case Managers across multiple locations, driving team performance, optimizing processes, and ensuring an outstanding patient experience throughout the treatment journey. What You'll Do Lead, coach, and develop a team of Care Coordinators and Case Managers across multiple locations. Establish, monitor, and drive team performance through key performance indicators (KPIs) and operational goals. Provide ongoing coaching, feedback, and performance management to support employee growth and success. Partner with Human Resources on employee relations, performance improvement, and team development initiatives. Participate in hiring, onboarding, training, and development of new team members. Ensure adequate coverage and staffing to maintain continuity of patient care and support services. Resolve patient concerns and escalations in a timely and professional manner. Collaborate with Operations and Revenue Operations teams to improve patient access to treatment and remove barriers to care. Conduct quality audits and process reviews to ensure operational excellence and compliance. Maintain compliance with HIPAA, OSHA, company policies, and all applicable regulatory requirements. What We're Looking For Strong leadership skills with the ability to motivate, coach, and develop high-performing teams. Excellent communication, relationship-building, and problem-solving abilities. Ability to manage multiple priorities in a fast-paced environment. Data-driven mindset with experience using metrics to drive performance and process improvement. Passion for delivering exceptional patient and customer experiences. Ability to work independently while collaborating effectively with cross-functional teams. Willingness and ability to travel as needed to support assigned centers and teams. Qualifications Associate's or Bachelor's degree in Healthcare Administration, Business, Communications, Training & Development, or a related field preferred. Minimum of five years of progressive clinical operations management experience, preferably within specialty healthcare, behavioral health, or mental health settings. Intermediate proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint. Experience with electronic health records (AdvancedMD preferred), Salesforce, learning management systems, or similar healthcare technology platforms preferred. Why Greenbrook? At Greenbrook Mental Wellness Centers, we are committed to transforming lives through innovative mental health treatments. Our team members make a meaningful difference every day by supporting patients on their path to wellness. We offer a collaborative, mission-driven culture where leaders are empowered to innovate, develop their teams, and improve patient outcomes. Physical Requirements Ability to work in a professional office environment. Walking/Bending/Standing/Stooping: 50% Sitting: 50% Push/Pull/Move/Lifting Requirements: <20lbs. Ability to travel as required to support business and operational needs. *Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time. Neuronetics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Neuronetics/Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time. *We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans. Benefits Statement: Selected candidate will be eligible to participate in the Company’s employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time. Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be eligible for paid sick leave. These benefits are subject to plan terms, company policies and are subject to change. GBSP25 About Us Neuronetics, together with Greenbrook Mental Wellness Centers, delivers innovative mental health treatments through FDA-cleared NeuroStar® TMS and Spravato® therapies. Our mission is to expand access to life-changing care, combining cutting-edge technology, compassionate patient support, and clinical excellence to improve lives every day. Join us in making a meaningful impact in the rapidly growing mental health field.