Patient Engagement Specialist I

Job description

About Us At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, LabCorp, and Disney. About the Role We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, customer-centric individual to grow our patient engagement arm. As a Patient Engagement Specialist I, you are often the first voice of Sprinter Health. We are looking for someone that can use their voice to support patients in their care journey through convenient, at-home services. A Day in the Life of a Sprinter Patient Engagement Specialist I - Your day will begin by reviewing and following up on inbound requests received from - Throughout the day you will utilize deep prospecting techniques to outreach patients in a personalized and engaging way - You will utilize an auto-dialer tool that makes 150 to 200 outbound calls to patients every day - You will talk to about 80 to 100 patients and book an average of 19 appointments each day - You will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments - As you connect with patients, you will help educate them on the importance of receiving their ordered services as well as the benefits receiving them in-home with Sprinter Health - To support you in your role, you will build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have - You will collaborate with other representatives and healthcare professionals to ensure a seamless patient experience - As different customer situations arise, you will escalate questions and concerns to other teams for additional support - Other duties and/or projects as assigned Skills and Requirements - At least 2 years of outbound call center experience including at least 1 year in the healthcare industry - Proficiency in using electronic health record (EHR) systems and other healthcare software - Excellent written and verbal communication skills to present and explain information to customers - Proven skill managing multiple channels of communication including phone, email, chat, etc. - Experience with Zendesk (preferred) - Experience with Five9 (preferred) You will thrive at Sprinter Health if: - You are flexible and have humility as well as a sense of humor - You are a strong and personable communicator - You excel at last minute problem solving and out of the box thinking - You are highly organized and love to follow a process - You have experience working in an on-demand service or healthcare environment - You thrive in a fast paced, high pressure environment The Fun Stuff - Medical, Dental and Vision - 401K with a match - Flexible PTO - Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent) - $10,000 lifetime max for infertility/fertility treatment If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here https://jobs.lever.co/SprinterHealthhttps:/careers.sprinterhealth.com/. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.