Patient Engagement Specialist - Remote

Job description

What You'll Be Doing Proactively reaching out to patients and members through phone, text, chat, email, and other digital channels to engage them in healthcare programs, services, and recommended care. Building rapport quickly across different communication channels, identifying barriers, and using empathy and influence to motivate patients to take action. Educating patients about gaps in care, preventive services, screenings, medication adherence, and other opportunities to improve their health. Helping patients navigate healthcare, including scheduling appointments, understanding next steps, and connecting with resources. Managing both outbound and inbound interactions while adapting your communication style to the patient and the channel. Using technology and digital tools to communicate, research, document, and manage patient interactions accurately. Collaborating with other teams to resolve patient needs and improve the patient experience. Working toward individual and team goals for outreach, engagement, quality, and patient outcomes. What you'll need for success in this exciting opportunity Experience proactively communicating with customers or patients across multiple channels, including phone, text, chat, email, or other digital platforms. The confidence and persistence to initiate outbound conversations, build trust quickly, and keep people engaged across different communication channels. The ability to influence and encourage others to take action through both verbal and written communication while remaining empathetic and patient-focused. At least 1 year of experience in healthcare, customer service, a contact center, patient/member services, health insurance, pharmacy, a medical office, or a related environment. Strong verbal and written communication skills with the ability to adapt your style, tone, and approach based on the individual and communication channel. Familiarity with healthcare terminology and how patients navigate areas such as benefits, providers, prescriptions, appointments, or preventive care. Strong computer and problem-solving skills with the ability to quickly learn and work across multiple technologies, systems, and digital communication tools. The ability to work toward measurable goals, apply feedback, and adapt to changing processes and priorities. A high school diploma or equivalent. What will really make you stand out Experience in a healthcare contact center, patient/member services, health insurance, pharmacy, or healthcare navigation. Experience with high-volume outbound outreach, patient engagement, appointment scheduling, enrollment, retention, or other work requiring influence. Knowledge of health insurance, preventive care, gaps in care, HEDIS, care management, population health, or value-based care. Experience with CRM, EHR, call center, AI-enabled, omnichannel communication, or other healthcare technology. Bilingual language skills or additional healthcare education, training, or certification. The base pay range for this role is between $20 - $22 per hour paid bi-weekly ALIVE with Purpose: How We Thrive at Guidehealth At Guidehealth, our values come to life in everything we do. We are Driven by A ccountability — grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike. Always Growing, Always L earning — staying curious and continuously improving inspires us to shape a better future for healthcare. With Collaborative I nnovation, we solve problems creatively, making every experience better for our employees and the patients we serve. At Guidehealth, Every V oice Matters — we believe our collective strength is rooted in the unique perspectives of each team member. And through E mpathy in Action, we build stronger connections with those who count on us. This is what it means to be ALIVE with purpose. This is how we thrive — together — at Guidehealth. BENEFITS: While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include: Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs. Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered. Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution. Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected. Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times. Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals. Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need. Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us. All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits. COMPENSATION: The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager. As a remote-first organization handling sensitive healthcare data, Guidehealth verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data security, and compliance requirements. REMOTE WORK TECHNICAL REQUIREMENTS Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements. SECONDARY EMPLOYMENT At Guidehealth, we value transparency and collaboration as part of our commitment to excellence. As your primary employer, we kindly ask all team members to disclose any secondary employment, regardless of whether it may present a potential conflict of interest. To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster connection and engagement by asking team members to join virtual meetings with their cameras on. Build Your Career in Healthcare Healthcare is changing quickly, driven by technology, data, AI, and new approaches to delivering better care. At Guidehealth, you’ll have the opportunity to build your healthcare knowledge and develop skills for the future while gaining exposure to areas such as population health, value-based care, healthcare quality, care management, patient experience, and operations. We’re looking for people who bring a foundation of relevant experience and are motivated to keep learning and growing. You should be curious about healthcare, comfortable adopting new technology and ways of working, and interested in developing professionally within the industry. We’ll provide opportunities to learn, receive coaching and feedback, gain exposure to different areas of the business, and build new skills.