Patient Experience Coordinator - Phx Cotton Center (Onsite)

Job description

About Prosano Health Solutions: Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy . Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. And, in every market we serve, we assure that a customized, high-value system of care is available for our members . Together, we will set the standard for how healthcare can and should be delivered in our State. Why Join Our Team? Here’s the fun part. We are growing our team. The team will include people who share our passion and deep commitment to taking the primary care experience to a new level. Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve the health within our communities and make a difference in people’s lives. If you share this vision and desire to do something different...we look forward to talking to you! For more information, please reach out to our Talent Acquisition team. Hours of Operation: 8:00 am – 5:00 pm Working hours may include extended hours 100% Onsite daily within our care centers About Prosano Health Solutions : Blue Cross Blue Shield of Arizona launched Prosano Health Solutions to help achieve our mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. As part of this initiative, we launched an Advanced Primary Care model focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. In every market we serve, our goal is to bring to the community a customized, high-value system of care that is available for our members. Together, we will set the standard for how healthcare can and should be delivered in our State. Why Join Our Team? Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve health within our communities and make a difference in people’s lives. If you share this vision and desire to do something different , we look forward to talking to you! For more information, please reach out to our Talent Acquisition team. You Will: The Patient Experience Coordinator is an essential position that assist s in supporting operational excellence. The primary role is to ensure that the clinic operations run smoothly and timely daily. This position emphasizes customer/patient care excellence, privacy, compliance, and serving in a dynamic health setting. Welcome patients and conduct check-in with required forms Work in partnership with Prosano leadership to provide seamless and integrated service to our patients Lead the scheduling and patient visit coordination functions within the practice management system Ensure our patients are always delighted with the level of care they receive Act a s an ambassador in the local community by nurturing relationships with other healthcare providers, social/community organizations, and marketing partners Perform o ther duties as assigned Working hours may include extended hours. This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed You Have: E xperience in a patient-facing or customer - facing position Excellent patient or customer service and communication skills A flexible and positive attitude A proactive and adaptable working style; able to cover tasks as they arise Impeccable judgment Proficient PC skills M edical experience High school diploma or GED required ( b achelor’s degree preferred ) A B asic L ife S aving (BLS) Certification r equired An a ctive A rizona fingerprint clearance card Proof of vaccination - P rosano Health Solutions employees will need to comply with center vaccination requirements and provide full proof of vaccination status as part of the pre-employment screening process. Our Commitment and Vision: Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group. Our vision is to c reate healthcare transformation across the state of Arizona through the intentional design of vertically integrated offerings and new care - delivery assets that address the total continuum of care and achieve health equity for all members . Our Commitment Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group. Thank you for your interest in Prosano Health Solutions. If interested in this position, please apply.