Patient Experience Partner

Job description

Building Location: Support Services Building Department: 1006420 PATIENT EXPERIENCE - EH SS Job Description: The Patient Experience Partner supports enterprise-wide patient experience strategy through analytics, survey development and maintenance, reporting, data governance, operational partnership, and improvement coordination. Under moderate supervision, this role follows established processes to collect, analyze, and summarize patient, family, and physician experience data; support reporting and survey activities; and assist with implementation of improvement plans. In collaboration with Patient Experience leaders and interdisciplinary stakeholders, the role helps translate insights into action to strengthen the care experience across the organization. Education Qualifications: Key Responsibilities: Supports partnerships with leaders and teams across the organization to advance patient experience goals, priorities, and improvement initiatives through coordination, facilitation support, follow-up, change management, and performance improvement activities within assigned scope Collects, monitors, analyzes, and summarizes patient experience data, comments, and trends to identify opportunities and support decision-making Supports survey development and maintenance, reporting processes, and data governance activities to help ensure data integrity, consistency, methodology compliance, and clear metric definitions Prepares and maintains standard dashboards, reports, visualizations, executive summaries, and presentations; documents business needs for routine analytic or technical requests Explains standard reports, survey processes, and job-related policies and practices to stakeholders; continues building knowledge of methodology, best practices, trends, and regulatory considerations Continuously improves processes and systems within the immediate job area while following standard processes and expectations Key Attributes: Foundational ability to analyze and interpret data and communicate findings, which may be gained through internship, practicum, academic, or professional experience Ability to work collaboratively with leaders and cross-functional teams to support improvement efforts, operational planning, or change initiatives Education Requirement: Bachelor's degree in healthcare administration, business, informatics, public health, analytics, statistics, or a related field Preferred Qualifications: Direct patient experience or service excellence experience Experience with survey platforms or survey methodology, including Press Ganey Knowledge of data governance, metric validation, and reporting definitions Experience developing dashboards, visualizations, and executive summaries Exposure to facilitation, change management, or performance improvement activities Certifications such as CPXP, Lean, or Six Sigma AI or innovation-related experience Licensure/Certification Qualifications: FTE: 1 Possible Remote/Hybrid Option: Hybrid Shift Rotation: Day Rotation (United States of America) Shift Start Time: 8:00 AM Shift End Time: 4:30 PM Weekends: Holidays: No Call Obligation: No Union: Union Posting Deadline: Compensation Range: $57,345.60 - $86,028.80 Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.