Patient Logistics RN-Paramedic-EMT-Transfer Center

Job description

Employment Type: Full time Shift: Rotating Shift Description: *Must be an RN, Paramedic, OR EMT who also meets the other requirements. Full Time-Rotating Flexible remote/in office hybrid Iowa position - will orient in person Be part of a growing team dedicated to coordinating patient transfers across Iowa—work closely with providers in a relaxing, off-site setting while making a meaningful impact on your community. MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center , founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers. With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers. POSITION PURPOSE A Patient Logistics RN serves as the central coordinator for complex patient transitions across the healthcare continuum, expertly managing inter-facility transfers while balancing clinical priorities, bed capacity constraints, and transportation logistics. This role serves as the first point of contact for referring hospitals, healthcare facilities, and community-based physicians/providers to coordinate emergent transfers and acute admissions to MercyOne Health Ministries. The specialized role requires exceptional clinical judgment to assess patient acuity, determine appropriate levels of care, and anticipate potential complications during transport. The Patient Logistics RN functions as a critical communication hub between referring physicians, accepting facilities, transport teams, and family members, ensuring that comprehensive clinical information is accurately conveyed to maintain continuity of care. Through meticulous attention to regulatory compliance, resource optimization, and patient advocacy, these professionals significantly impact patient outcomes, facility throughput, and healthcare system efficiency. ESSENTIAL FUNCTIONS 1. Facilitate and coordinate patient transfers between healthcare facilities, departments, or units 2. Work in a fast-paced, ever changing working environment. 3. Conduct clinical assessments of transfer requests to determine appropriate level of care needed 4. Communicate effectively with physicians, nurses, and staff at both sending and receiving facilities 5. Manages multi-phone call activity to minimize any delays experienced by customers 6. Document all transfer information accurately in electronic health records and transfer systems 7. Coordinate transportation arrangements including ground and air ambulances when necessary 8. Monitor bed availability and collaborate with bed management teams 9. Serve as a clinical resource for transfer-related questions and concerns 10. Participate in quality improvement initiatives related to transfer processes 11. Demonstrates knowledge of the use of emergency notification system (PULSARA) and takes initiative to activate system for emergency transfer of patients with STEMI, stroke, trauma, ECMO. 12. Takes the initiative to anticipate problems, uses creative thinking and generates reports as requested. MINIMUM QUALIFICATIONS 1. Must possess a comprehensive understanding of the Paramedic scope of practice, including all clinical procedures, patient care standards, and legal/regulatory requirements governing emergency medical services. This knowledge should encompass state and local protocols, documentation standards, infection control practices, and the ability to apply these principles effectively in both pre-hospital and hospital settings. Additionally, the Paramedic should demonstrate proficiency in recognizing limitations of the role and collaborating with other healthcare professionals to ensure safe, high-quality patient care. 2. High school diploma or equivalent (GED). 3. Graduate of an approved Paramedic course with a current Iowa Paramedic (PM) certification, or an Iowa RN Exemption or Illinois PHRN certification, based on role. (MercyOne Genesis – current Paramedic (PM) license in either Iowa or Illinois is required at the time of hire. A secondary PM license for the other state must be obtained within 120 days of the hire or transfer date.) 4. Minimum of 2-3 years of clinical experience. 5. Must be comfortable operating in a collaborative, shared leadership environment. 6. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health and MercyOne. 7. Strong verbal, written, and interpersonal communication skills. 8. Excellent organizational, prioritization, and multitasking abilities in a fast‑paced environment. 9. Proficiency with electronic health records and transfer management systems. 10. Working knowledge of Microsoft Word, Excel, and Google-based applications. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.