Patient Navigator

Job description

FLAGLER HEALTH IS BUILDING THE CLINICAL OPERATING SYSTEM FOR MODERN MUSCULOSKELETAL CARE. We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement. Our platform sits at the intersection of care delivery and clinic operations, helping providers capture more value across the full patient lifecycle. We’ve recently raised our Series B and are entering our next phase of growth. ROLE We’re hiring a Patient Navigator to embed at one of our partner pain management clinics in Minnesota. Flagler’s recommendation engine flags patients who may be candidates for advanced therapies. Your job is to meet those patients in the clinic and help them understand and move forward with the treatment options their physician has recommended. You’ll be the human bridge between our software and the patients it’s designed to help, and the playbook you build will be replicated across every clinic we partner with next. KEY RESPONSIBILITIES - On-site patient engagement. Be present at the partner clinic during operating hours. Greet, meet with, and follow up with patients flagged by Flagler’s recommendation tool. - Patient education. Walk patients through their advanced therapy options in clear, non-clinical language. Answer questions, surface concerns, and help them feel confident pursuing their physician’s recommendation. - Drive conversion. Schedule consultations, coordinate next steps, and shepherd patients from “interested” to “scheduled” to “treated.” - Partner with clinic staff. Build trust with the front desk, medical assistants, and physicians. Identify candidates in real time and integrate into the clinic’s daily workflow without disrupting it. - Feed signal back to Flagler. Track conversion metrics, surface common patient objections, and report back on where the recommendation tool is working and where it’s missing. - Maintain compliance. Operate within HIPAA guidelines and respect the clinical environment at all times. REQUIREMENTS - 2+ years in a patient-facing role (medical assistant, patient navigator, patient access, clinic intake, healthcare sales, or comparable). - Comfortable spending the workday in a clinical environment and interacting with patients in varying states of pain or stress. - Ability to explain medical concepts clearly without being a clinician yourself. - Self-directed and reliable,you’ll be the only Flagler employee on-site most days. - Based in Minnesota or willing to relocate, with reliable transportation to the clinic. - HIPAA-trained, or willing to complete training before starting. Non-Functional Skills & Cultural Fit - Warm, patient-first demeanor. People trust you quickly. - Resilient. Some patients will say no and some days will be slow,you stay steady. - Coachable. You take feedback well and iterate on your approach. - Curious. You ask why a patient hesitated, what the physician said, what would have helped,and you bring those answers back to the team. WHY FLAGLER HEALTH - Foundational impact. You’ll define what this role looks like at Flagler. The playbook you build gets replicated across every clinic we partner with. - Direct line to leadership. This is a small team. Your feedback from the clinic floor will shape the product. - Mission that matters. Advanced pain therapies are often life-changing for the patients who qualify. You’ll be the reason more of them actually get there. PREFERENCES - Background in pain management, MSK, orthopedics, or a related specialty. - Prior experience as a patient navigator, medical assistant, or patient access representative. - Bilingual (Spanish or other language relevant to the patient population). - Lives within easy commuting distance of the partner clinic. OUR VALUES This is what you can expect of your teammates at Flagler: - Persistence + ownership of outcomes: We wear many hats and aren’t afraid to run through walls to solve hard problems. - Personal + professional growth: We push ourselves to learn new things and embrace challenges, even if it means that we sometimes fail. - Don’t take things personally: We value and react quickly to constructive feedback. - Speed is our ally: In the fast-paced world of startups, we understand the value of moving swiftly. We thrive on the adrenaline of working rapidly. - Be Right: We are highly detailed oriented and try to be right, a lot.