Patient Navigator

Job description

**Trial Library is an AI-native research platform with a mission to improve healthcare outcomes by expanding access to precision medicine.** **About Trial Library** Trial Library is an AI-native enrollment and care navigation platform that accelerates access to precision medicine. In collaboration with biopharmaceutical manufacturers, payers, and health systems, Trial Library enables the delivery of clinical trials as a standard care option - improving patient access, advancing oncology outcomes, and reducing the total cost of care. Backed by leading healthcare venture capital firms, Trial Library’s platform is currently deployed in 840+ clinics and 3,000+ providers nationwide. ### **About the Role:** As a Patient Navigator, you'll do more than guide patients through the clinical trial enrollment process—you'll help shape the future of how patients access precision medicine. You will serve as a trusted partner to patients with cancer and their caregivers, helping them understand clinical trial opportunities, overcome barriers to care, and navigate complex healthcare systems with empathy and confidence. You'll also work cross-functionally with Product, Engineering, Operations, and Clinical teams to continuously improve the patient experience and influence how our navigation services evolve. This is an ideal opportunity for someone with a nursing background who combines clinical expertise with a passion for patient advocacy and enjoys building new processes in a fast-paced, mission-driven startup environment. ### Your Responsibilities **Patient Navigation & Advocacy** - Serve as a trusted liaison between patients, caregivers, healthcare providers, and clinical research sites. - Guide patients through the clinical trial referral, screening, and enrollment journey. - Educate patients and families on clinical trial opportunities and precision medicine. - Identify and help remove barriers to care by connecting patients with appropriate resources. - Coordinate medical record collection and facilitate seamless handoffs to research sites. - Maintain ongoing communication and support throughout the patient journey. **Cross-Functional Partnership** - Partner closely with Product, Engineering, Operations, and Clinical teams to improve the patient experience. - Respond to inquiries from patients, providers, and internal stakeholders. - Provide feedback that informs new workflows, features, and service offerings. **Operations** - Document patient interactions and maintain accurate case records. - Contribute to SOPs, educational content, and operational documentation. - Track key navigation metrics and prepare reports on patient outcomes and team activities. - Help build and scale Trial Library's patient navigation program as the company grows. ### Your Qualifications - Bachelor of Science in Nursing (BSN), Associate Degree in Nursing (ADN), or equivalent nursing degree required. An active RN or LPN license is not required. - 2+ years of experience supporting oncology patients, patient navigation, clinical research, or a related healthcare setting. - Working knowledge of clinical trials and the patient enrollment process. - Strong communication and interpersonal skills with the ability to explain complex medical information to diverse audiences. - Excellent organizational skills with the ability to manage multiple patients, priorities, and deadlines. - Demonstrated empathy, sound judgment, and a patient-first approach. - Comfortable working in a fast-paced, collaborative environment with evolving priorities. - Proficiency with electronic health records (EHRs), CRM systems, or similar healthcare technology platforms. - Experience working at an early-stage or high-growth startup. ### Nice to Have - Oncology clinical trial enrollment or study coordination experience. - Clinical Research Coordinator (CRC), CCRP, or other clinical research certification. - Experience collaborating with Product, Engineering, or Operations teams to improve workflows or services. - Experience developing SOPs, patient education materials, or operational processes. - Multilingual (Spanish, Mandarin, Cantonese, or other languages commonly spoken by oncology patient populations). - Familiarity with precision medicine, biomarker testing, or molecular diagnostics.