About Care Access
Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.
With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.
To learn more about Care Access, visit www.CareAccess.com.
How This Role Makes a Difference
As a Patient Recruiter at Care Access, your mission is to connect patients with cutting-edge clinical trials. You will leverage your excellent communication skills, medical research knowledge, and technology proficiency to identify eligible candidates, educate them about the research, and facilitate their participation. Your commitment to outstanding patient care and your ability to adapt to evolving research protocols will drive the success of our clinical trials.
How You'll Make An Impact
- Patient Recruitment:
- Act as the frontline connection between Care Access and potential study participants. This involves reaching out to individuals from our database and responding to inquiries from potential volunteers through various communication channels such as phone, email, or postal mail.
- Patient Education:
- Educate prospective patients about the clinical research process, including the purpose of the study, potential benefits, and what to expect during study visits. Your ability to explain complex information in an accessible manner is essential.
- Documentation:
- Maintain meticulous records of all patient interactions and communications. Accurate and comprehensive documentation is crucial to ensure a smooth patient journey through the clinical trial process.
- Remote Pre-Screening:
- Conduct remote screening visits for specific studies. This involves using pre-screen checklist and assessing patient compatibility with study criteria and ensuring that all necessary assessments are completed accurately.
- Appointment Scheduling:
- Schedule study visits with qualified subjects, considering their availability and study requirements. Timely reminders and follow-ups are essential to ensure patient commitment.
- Other Responsibilities:
- Collaborate closely with the Study Team and Clinical Research Coordinators (CRCs), serving as a bridge between patients and the research teams. Effective communication and coordination are critical for study success.
- Utilize multiple platforms and software tools for managing patient data and scheduling. Proficiency in clinical trials databases, and standard office software is essential.
- Review and comprehend active study protocols thoroughly. This understanding allows you to accurately convey study details to potential participants.
- Maintain organized subject pre-screening logs to track patient progress, study enrollment, and compliance with study criteria.
- Serve as a liaison between patients and both remote and local Clinical Research Coordinators (CRCs). Effective communication and coordination ensure a seamless patient experience.
The Expertise Required
- Clinical Research Knowledge: You possess knowledge and the ability to apply ICH Good Clinical Practice (GCP) guidelines and other applicable regulatory standards. Your understanding of the clinical research process is essential for ensuring the integrity of our studies.
- Medical and Research Terminology: An excellent working knowledge of medical and research terminology is crucial for effective communication with both patients and research teams. Your ability to convey complex information in an understandable manner is key.
- Technology Proficiency: Comfortable working with data and technology, you can navigate various platforms for managing patient data and scheduling. Proficiency with clinical trials databases, and Microsoft Office tools (Word, Excel, PowerPoint) is essential.
- Time Management: Exceptional time management skills are part of your toolkit. You can effectively manage competing priorities, ensuring that patients receive timely and accurate information.
- Team Collaboration Skills: You thrive in a collaborative environment and are capable of working effectively with other team members to accomplish mutual goals. Your positive and supportive attitude contributes to a cohesive team dynamic.
- Communication Skills: Your friendly and outgoing personality, coupled with your strong verbal and written communication skills, allows you to maintain a positive attitude even under pressure. You excel at building rapport with patients and colleagues alike.
- Adaptability: You are adaptable and flexible, able to navigate changing priorities and evolving research protocols. Your ability to maintain excellent customer service regardless of circumstances is highly valued.
- Self-Motivation: You bring a high level of self-motivation and energy to your work. Your dedication to the mission of Care Access drives your commitment to excellence in patient care and support.
Certifications/Licenses, Education, and Experience
- Minimum Education:
- Bachelor's degree preferred, or equivalent combination of education and experience.
- Minimum Experience:
- A minimum of 1 year of experience in patient recruitment.
- A minimum of 1 year of Clinical Research experience.
- Bilingual in Spanish is a plus
How We Work Together
- Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment.
- Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.
- Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.
The expected pay range for this role is $26.00 - $34.00 USD per hour for full time team members.
Benefits & Perks (US Full Time Employees)
- Paid Time Off (PTO) and Company Paid Holidays
- 100% Employer paid medical, dental, and vision insurance plan options
- Health Savings Account and Flexible Spending Accounts
- Bi-weekly HSA employer contribution
- Company paid Short-Term Disability and Long-Term Disability
- 401(k) Retirement Plan, with Company Match
Mandatory Employer Disclosures
Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.
Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.
Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws.
Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Diversity & Inclusion
We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com
