Patient Recruitment Specialist

headlandsresearch

Richmond, British Columbia · Richmond · Canada

Posted Apr 10, 2026

Full-time
On-site
Marketing & Patient Recruitment

Job description

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.

The Role

The Patient Recruitment Specialist responsible for all recruitment related activities for assigned clinical trials. This includes but is not limited to outstanding customer service skills, an in-depth knowledge of protocol specific inclusion/exclusion criteria, participation in the development of recruitment strategies and plans, and the tracking of recruitment results. The Patient Recruitment Specialist will mainly be responsible for phone screening potential study participants, entering information into the clinical database, and scheduling potential participants for on-site visits. In addition, the Patient Recruitment Specialist is required to have an in-depth knowledge of good clinical practices and privacy regulations as set forth by federal and provincial regulations.

Responsibilities

Maintain a thorough understanding of assigned study inclusion/exclusion criteria.
Make outgoing calls and answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria and utilize these criteria to effectively assess potential participants.
Follow recruitment follow up processes thoroughly.
Review patient database to identify potential study patients and initiate contact.
Ensure accurate collection and entry of patient information into our database.
Ensure courteous and efficient service is provided to all potential participants.
Use effective communication and report daily to the study team.
Develop and maintain relationships with Family Doctor’s and specialists in the community.
Use the electronic database to book study visits.
Attend and report at weekly team meetings.
Plan, organize, and attend community outreach events.
Send recruitment update emails to email database.
Send faxes to Family Doctor’s regarding ongoing studies.
Contact patients from physician referrals within 24 hours of referral receipt

Qualifications

Comfortable using medical terminology.
Excellent customer service.
Excellent attention to detail.
Verbal and written communication skills.
Problem-solving skills.
Planning/organization skills.
Strong ability to work independently.
Ability to multi-task.
Proficiency in MS Word, MS Excel, and MS Outlook.
Computer literacy required.

Job Status: Full Time / 40 hours per week

Salary: $52,000 - $56,000

Employee benefits: Eligible after 3-month probation period.

Work Schedule: Monday to Friday 8:00am – 4:30pm (Onsite)

Headlands Research will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind.

Headlands Research is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Need Assistance?

Headlands Research is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact recruiting@headlandsresearch.com for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.