Patient Referral Coordinator

Job description

## **See your work in a new light.** At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by *lux*—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. --- **Schedule:** Monday–Friday, 8:30 AM–5:00 PM EST (subject to business needs) **Location:** Hybrid (Syracuse, NY) — 3 days onsite / 2 days remote following successful completion of onsite training We’re looking for a **Patient Referral Coordinator** who wants their work to mean something — someone who brings care, accountability, and purpose to what they do every day. --- ### Why This Role Matters The Patient Referral Coordinator plays a vital role in ensuring patients are ready for care — clinically, administratively, and financially — before services begin. By coordinating referrals accurately and efficiently, this role helps remove barriers to treatment and supports a smooth, patient‑first experience. In this role, you’ll contribute to work that: - Helps patients feel **seen, informed, and supported** as they begin care - Builds trust with clinicians and referral partners through accuracy and clear communication - Enables timely, compliant care delivery in a growing, clinician‑led organization Everything you do connects directly to real people navigating complex healthcare journeys — and your work helps ensure that care can begin with confidence. --- ### What You’ll Do In this role, you will: - Ensure patient referrals are fully prepared for service by gathering required documentation, confirming insurance coverage, and securing authorizations in compliance with all regulatory requirements - Coordinate new infusion and enteral referrals from intake through initial processing, ensuring accuracy, timeliness, and clarity at every step - Collaborate closely with referral sources, hospital liaisons, pharmacy, nursing, billing, and branch teams to support seamless care delivery - Communicate coverage details and financial obligations clearly to patients or their representatives, ensuring understanding and agreement prior to service - Maintain accurate patient records, referral logs, and authorization tracking to support timely billing and reduce delays in reimbursement - Identify opportunities to improve intake and referral workflows while maintaining high standards of service and compliance - Bring reliability, follow‑through, and thoughtful problem‑solving to your daily work --- ### What We’re Looking For You may be a great fit if you bring: - A deep commitment to the human impact of your work and to supporting patients through complex processes - Strong communication and collaboration skills across clinical, operational, and external partners - Ownership and accountability in managing referrals, documentation, and deadlines - Comfort learning and adapting in a fast‑paced healthcare environment - A desire to contribute to a team that values empathy, accuracy, and high standards **Qualifications** - Associate’s degree in Business, Healthcare Services, or a related field required - Minimum of one (1) year of healthcare experience required - Strong knowledge of payer requirements related to billing, authorizations, and coverage - Proficiency with computer systems and documentation accuracy - Strong organizational, multitasking, and problem‑resolution skills **Preferred** - Two (2) or more years of experience with a home care or infusion provider - Prior home infusion experience on the provider or payer side You don’t need to check every box — we care just as much about **how you show up** as what’s on your resume. Pay Range/Rate $22—$26 USD --- #### PHYSICAL DEMANDS The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the **LUX Infusion Talent Team** at **Careers@LUXInfusion.com** or **954.385.7322 x 1425**. While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. --- #### OTHER REQUIREMENTS Employees are expected to: - Participate annually in required legal and ethical compliance training - Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies - Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual - Refrain from any behavior that could be considered unethical or unlawful --- #### EXPECTATIONS FOR ALL EMPLOYEES All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. --- #### GENERAL INFORMATION The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.