Patient Scheduling Coordinator - Full Time - Wolf River

Job description

**Job Title:** Patient Scheduling Coordinator **About Us** At West Cancer Center, we are dedicated to advancing patient-centered cancer care. Our supportive and administrative teams work hand-in-hand with clinical providers to ensure every patient receives timely, compassionate, and coordinated care. Join our mission-driven organization and contribute meaningfully to the patient experience. **Position Overview** The Patient Scheduling Coordinator plays a critical role in coordinating patient appointments, ensuring accuracy in registration, and assisting with insurance verification and referral processes. This role demands exceptional communication, organizational, and multitasking abilities. **Key Responsibilities** - Greet patients and representatives in a professional and welcoming manner - Verify and update demographic and insurance information - Schedule office visits, lab work, radiology tests, and internal referrals - Respond to phone calls and emails related to appointment scheduling - Send out appointment reminders or rescheduling letters - Assist patients with various requests and resolve scheduling issues - Collaborate with care support and maintain referral documentation - Support administrative functions and provide coverage for peers when needed - Maintain confidentiality and demonstrate a patient-first approach - Participate in training and orientation of new staff as assigned - Attend staff meetings and maintain timely communication with leadership **Qualifications** **Education & Experience** - **Required:** - High school diploma or GED - Six months of related experience and/or training in healthcare or a similar administrative role - **Preferred:** - Experience in insurance verification and referral processing **Skills & Abilities** - Excellent verbal and written communication skills - Strong organizational, follow-up, and multitasking abilities - Proficiency in computer systems and scheduling software - Ability to prioritize assignments in a fast-paced environment - Problem-solving skills and sound judgment under minimal supervision - Team-oriented, professional demeanor with a patient-first mindset **Why West Cancer Center is a Great Place to Work** - **Meaningful Impact:** Play a direct role in supporting patients through one of the most challenging times of their lives. - **Collaborative Culture:** Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care. - **Professional Development:** Benefit from ongoing training, educational resources, and growth opportunities. - **Mission-Driven Environment:** Be part of an organization guided by compassion, integrity, and innovation **No nights, weekends, or holidays. Comprehensive benefits package.** **Join Us** Be a vital part of the patient journey at West Cancer Center. If you’re detail-oriented, organized, and passionate about patient service, apply now to become a Patient Scheduling Coordinator and help us deliver timely, compassionate care.