Patient Service Associate (Smileworks)

Job description

Main responsibilities: To attend to all patients’ enquiries, either through call-in or walk-in, promptly and courteously. To register patients either for appointment or walk-in treatment. Upon completion of treatment, to discharge patients by dispensing medication, collection of accurate payments and scheduling for the next appointments. To collect payment accurately in any mode of payment (cash, NETS, credit card etc.) To key in every treatment charges and sales of dental products in clinic management software. To issue medical receipts and medical certificates. To file patients’ treatment cards correctly. To maintain the cleanliness and neatness of the clinic at all times. Support basic clinical tasks during peak hours or when assigned. Requirements All applicants are welcome to apply, prior experience in dental or healthcare front desk/ reception role will be an advantage. Computer literate. Team player with good communication and interpersonal skills. Good command of spoken and written English; bilingualism is an advantage (e.g., English and Mandarin/Malay/Tamil) to liaise with patients of diverse backgrounds. On-the-job training will be provided to candidates with no prior experience. Working Arrangement : 5 days work week inclusive of weekends/ night shifts You may refer to our clinic locations here Staff Benefits: Annual Leave, Birthday Leave , Family Care Leave AWS , Performance Bonus and monthly Incentives Benefits for medical, dental care, personal development, education support and more