Patient Service Coordinator Cardiology

Job description

Department: 02050 WFBMG University Group Practice: WFBMC Main - Cardiology Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday-Friday 8am-5pm (Flexible) Pay Range: $20.80 - $31.20 The Advanced Heart Failure, Transplant, and Mechanical Circulatory Support Team delivers comprehensive care for patients with advanced cardiovascular disease, including heart failure management, transplant evaluation and follow-up, and mechanical circulatory support therapies. Our scheduling team serves as a critical link between the patient population and clinical staff, coordinating complex appointments and helping patients navigate specialized care pathways. EDUCATION/EXPERIENCE High school diploma or GED equivalent with one year office or clerical work experience in a direct customer service role. Experience working in high volume, fast-paced environment, answering phones and utilizing electronic messaging required. Previous cardiology, transplant, cardiovascular, or specialty-practice scheduling experience. Epic experience including scheduling, referrals, and In Basket management. Strong knowledge of medical terminology and complex provider scheduling workflows. Demonstrated ability to manage multiple priorities, communicate effectively, maintain accuracy, and provide excellent customer service in a fast-paced environment. Self-motivated, adaptable, highly organized individual with strong critical-thinking skills, attention to detail, a patient-centered approach, and the ability to collaborate effectively with providers, clinical staff, and patients while managing high-volume workloads. Medical terminology preferred. Bilingual in Spanish preferred. LICENSURE, CERTIFICATION, and/or REGISTRATION Satisfactory score on a departmental data entry test required. ESSENTIAL FUNCTIONS Utilizes computer programs and follows established guidelines to schedule, update, and cancel appointments. Follows departmental policies and procedures to assure completeness and accuracy of registration data. Ensures accurate billing and statistical information and maintains accurate authorization records. Coordinates with co-workers to accomplish departmental work assignments. Strives to meet or exceed target for abandoned call rates. Ensures coordination of patient care and flow of information by promptly screening calls, delivering clear and concise messages to appropriate party, appropriately documenting patient scheduling information, and effectively communicating with ambulatory clinical departments. Ensures coordination of patient care documentation by assisting with completion of forms following established guidelines, maintaining current knowledge of insurance documentation and authorization requirements, and obtaining referring clinic documentation. Contributes to success of department by assisting with development and implementation of methods to improve customer service and recognizing problems and determining possible solutions. Serves as a courteous and cooperative liaison between patients, medical staff, and outside agencies. Anticipates workflow and prepares accordingly. Performs other position related duties as assigned. SKILLS/QUALIFICATIONS Excellent oral and written communication skills Ability to perform multiple tasks simultaneously Demonstrates ability to resolve consumer problems under stressful conditions Ability to stay positive in demanding situations Ability to develop and maintain professional, service oriented relationships with patients, physicians, co-workers and supervisors WORK ENVIRONMENT Medical office environment PHYSICAL REQUIREMENTS Activity: Standing Walking Sitting Bending Reaching with arms Finger and hand dexterity Talking Hearing Seeing Lifting, carrying, pushing and or pulling: 20 lbs. maximum 50 lbs. maximum 100 lbs. maximum Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.