Patient Service Rep

Job description

SUMMARY: Responsible for handling incoming patient calls, scheduling patient appointments and routing messages appropriately to the office locations. This position plays an important role in providing outstanding customer service to all patients. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Addresses inbound calls and communicates with BHMGPC offices about patient matters Answers phone calls in a courteous manner, identifying self and obtaining reason for call Documents all interactions according to standard operating procedures and accurately and appropriately enters information in the electronic medical record (EMR) Schedules patient appointments according to the guidelines for each office location Verifies patient demographic and pharmacy information Follows the protocol for handling each call according to specific criteria approved by Brown Health Medical Group Primary Care Effectively manages multi-line phone system Coordinates communication and information regarding high risk patients with the appropriate office or department Adheres to federal and local confidentiality laws, including HIPAA, ensuring patient privacy Follows Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information Performs other job-related duties as assigned MINIMUM QUALIFICATIONS: Pay Range: $18.13-$29.90 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903 Work Type: M-F 8am-4:30pm Work Shift: Day Daily Hours: 8 hours Driving Required: No