Patient Service Rep

Job description

Employment Type: Full time Shift: Evening Shift Description: Patient Service Representative Supporting Warde Lab Shifts will vary. Primarily will be 10am-6:30pm. Could be as late as 3:30pm to midnight for some shifts. Patient Service Rep Location: Trinity Health Ann Arbor, Warde Medical Lab Status: Part Time 20 Hours per week Note: This is a fully on-site role Total Rewards and Benefits: Competitive compensation, DAILYPAY Benefits effective on Day One! No waiting periods. Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability Retirement savings plan with employer match and contributions Colleague Referral Program to earn cash Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country Tuition Reimbursement POSITION PURPOSE Representatives provide customer support to client callers, and assist Client Service Specialists in maintaining service excellence. Respond to client inquiries, research test information, assist with transmitting reportable results to government agencies, and monitor pending test lists. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Answer client phone calls and assist with inquiries regarding test information and patient results. Refer complex issues to the appropriate Client Service Specialist as needed. Reconcile pending test lists from clients and monitor/investigate tests pending at referral laboratories. Reconcile Warde daily and/or weekly pending lists. Support Client Service Specialists by researching test information, entering client responses into the LIS, and contacting clients as needed. Assist the Client Services Manager with special projects. Perform administrative duties as needed. Assist with reference lab reporting. Demonstrate accountability by communicating with colleagues on other shifts to resolve client concerns. Complete daily EPI reporting, transmit reportable infectious disease results to government agencies, and obtain missing patient demographic information from clients. Review cytogenetic reports in the LIS for completion and enter results for incomplete tests. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.