Patient Service Rep

Job description

SUMMARY: The Medical Secretary reports to the Practice Manager. The Medical Secretary oversees and verifies the financial processes associated with patient services provided in the Practice. Greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Oversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed. Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc. Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame. Provides clerical support for the practice. Orients and serves as a resource to new employees regarding department policies and procedures. Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives. Prepares all paperwork necessary to process daily activities. Types, faxes, files, word processes, and performs computer operations using standard software. Answering incoming telephone calls. Refers calls to appropriate person, takes messages, or responds to routine questions based on established guidelines. Interacts with others, within and outside the hospital/department, to explain department services, policies and procedures, and to resolve matters within the scope of own authority, or as directed by a supervisor. Maintains inventory and orders office and medical supplies at own discretion per knowledge of usage patterns and budgeted allowance. Protects and preserves the patient's right to privacy and confidentiality. Travel to satellite offices to perform duties may be required. Performs other related duties as required. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: Knowledge normally acquired through completion of two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician's medical office practice. Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process. EXPERIENCE: Two years' experience in a physician's medical office practice. Proficient in English language and computer appointment scheduling skills; Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Healthcare environment such as physicians' medical office practice and ancillary healthcare enterprises. Works with medical office equipment and has direct patient contact. Any potential hazards are minimized by adherence to established safety procedures and precautions including use safety equipment and protective clothing. Walks and stands intermittently throughout the day. May be exposed to electrical and energy hazards. May lift and position patients, and lift supplies up to 50 pounds SUPERVISORY RESPONSIBILITY: None. Pay Range: $18.13-$29.90 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903 Work Type: M-F 8:00am-5:00pm Work Shift: Day Daily Hours: 8 hours Driving Required: No