Patient Service Representative

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Description: ESSENTIAL RESPONSIBLITIES INCLUDING BUT NOT LIMITED TO: 1. Assist physician with all administrative aspects of patient care. Assume responsibility for scheduling specialist appointments as well as radiology and other appointments at the NEBH and other facilities. Ensure that requisitions are appropriately completed. Obtain prior authorization for radiology procedures and prior approval for prescriptions as required by insurers. Prepare insurance forms and respond to requests for medical information. Complete non-clinical portion of forms for pre-operative evaluations, school and job exams and other forms as requested, and transmit complete forms to appropriate person or agency. Obtain lab results and other pertinent medical data from a variety of sources both within and outside of the hospital. Contact other physicians, pharmacies and other medical agencies to communicate information and orders issued by the physician. Arrange for urgent diagnostic testing and specialist consultation and coordinate these with timely follow-up by primary care physician. With the ability to glean necessary information from the caller in order to recognize a potential medical emergence, take complete telephone messages and triage as indicated to local emergency room/911, primary care or other physician, and communicate these actions to physician. Call patients back, when requested, with answers to questions or with instructions from physician. Act as practice liaison referring patients as directed and ensuring that appropriate clinical information from the medical record is transmitted. Call in or fax to pharmacies medication prescriptions after authorization by physician. Assist physician in acquiring and properly using secretarial or computer equipment and supplies. Create documents as needed. Type correspondence, including patient-related letters, as requested. Typing is to be done from handwritten material as well as from Dictaphone transcription. Assist physician in establishing and maintaining a seamless system of tracking the completion of diagnostic tests ordered; timely follow-up of patients with outstanding medical evaluations in progress; communication with and rescheduling of patients who have cancelled or not appeared for appointments. Maintain physician’s administrative and clinical files and write letters in response to routine inquiries. 2. Records Ensure that all charts are complete and up to date prior to the beginning of each clinical session. Obtain materials such as reports and outside evaluations when requested. Advise patients with billing or insurance questions, referring them to other departments or offices as indicated. With strict adherence to HIPAA guidelines, instruct callers in the proper method of requesting and obtaining medical information. Prepare and process billing statements for copying of medical records for outside agencies. 3. Physical Facility. Keep inventory of essential supplies and equipment and ensure that these items are always available. Report equipment or physical plant malfunctions to appropriate hospital department or supervisor. 4. Fellow Employees Work to establish and maintain good relationships with fellow employees. Work cooperatively with fellow employees to solve problems and to make the practice function smoothly and efficiently. Fill in for fellow employees as requested or when the need arise. 5. Strive to maintain an attitude of professionalism, service-orientation and courtesy toward patients and outside agencies in order to support the hospitals and physician’s commitment to providing exceptional patient care. MINIMUM QUALIFICATIONS Education: High School Diploma or equivalent required Licensure/Certification/Registration: N/A Experience: 0-1 years' work-related experience required Skills, Knowledge, & Abilities Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.Job DescriptionESSENTIAL RESPONSIBLITIES INCLUDING BUT NOT LIMITED TO:1. Assist physician with all administrative aspects of patient care. Assume responsibility for scheduling specialist appointments as well as radiology and other appointments at the NEBH and other facilities. Ensure that requisitions are appropriately completed. Obtain prior authorization for radiology procedures and prior approval for prescriptions as required by insurers. Prepare insurance forms and respond to requests for medical information. Complete non-clinical portion of forms for pre-operative evaluations, school and job exams and other forms as requested, and transmit complete forms to appropriate person or agency. Obtain lab results and other pertinent medical data from a variety of sources both within and outside of the other physicians, pharmacies and other medical agencies to communicate information and orders issued by the physician. Arrange for urgent diagnostic testing and specialist consultation and coordinate these with timely follow-up by primary care physician.With the ability to glean necessary information from the caller in order to recognize a potential medical emergence, take complete telephone messages and triage as indicated to local emergency room/911, primary care or other physician, and communicate these actions to physician. Call patients back, when requested, with answers to questions or with instructions from physician.Act as practice liaison referring patients as directed and ensuring that appropriate clinical information from the medical record is in or fax to pharmacies medication prescriptions after authorization by physician.Assist physician in acquiring and properly using secretarial or computer equipment and supplies. Create documents as needed. Type correspondence, including patient-related letters, as requested. Typing is to be done from handwritten material as well as from Dictaphone transcription.Assist physician in establishing and maintaining a seamless system of tracking the completion of diagnostic tests ordered; timely follow-up of patients with outstanding medical evaluations in progress; communication with and rescheduling of patients who have cancelled or not appeared for appointments.Maintain physician’s administrative and clinical files and write letters in response to routine inquiries.2. RecordsEnsure that all charts are complete and up to date prior to the beginning of each clinical session.Obtain materials such as reports and outside evaluations when requested.Advise patients with billing or insurance questions, referring them to other departments or offices as indicated.With strict adherence to HIPAA guidelines, instruct callers in the proper method of requesting and obtaining medical information.Prepare and process billing statements for copying of medical records for outside agencies.3. Physical Facility.Keep inventory of essential supplies and equipment and ensure that these items are always available. Report equipment or physical plant malfunctions to appropriate hospital department or supervisor.4. Fellow EmployeesWork to establish and maintain good relationships with fellow cooperatively with fellow employees to solve problems and to make the practice function smoothly and efficiently.Fill in for fellow em Job Description ESSENTIAL RESPONSIBLITIES INCLUDING BUT NOT LIMITED TO: 1. Assist physician with all administrative aspects of patient care. Assume responsibility for scheduling specialist appointments as well as radiology and other appointments at the NEBH and other facilities. Ensure that requisitions are appropriately completed. Obtain prior authorization for radiology procedures and prior approval for prescriptions as required by insurers. Prepare insurance forms and respond to requests for medical information. Complete non-clinical portion of forms for pre-operative evaluations, school and job exams and other forms as requested, and transmit complete forms to appropriate person or agency. Obtain lab results and other pertinent medical data from a variety of sources both within and outside of the hospital. Contact other physicians, pharmacies and other medical agencies to communicate information and orders issued by the physician. Arrange for urgent diagnostic testing and specialist consultation and coordinate these with timely follow-up by primary care physician. With the ability to glean necessary information from the caller in order to recognize a potential medical emergence, take complete telephone messages and triage as indicated to local emergency room/911, primary care or other physician, and communicate these actions to physician. Call patients back, when requested, with answers to questions or with instructions from physician. Act as practice liaison referring patients as directed and ensuring that appropriate clinical information from the medical record is transmitted. Call in or fax to pharmacies medication prescriptions after authorization by physician. Assist physician in acquiring and properly using secretarial or computer equipment and supplies. Create documents as needed. Type correspondence, including patient-related letters, as requested. Typing is to be done from handwritten material as well as from Dictaphone transcription. Assist physician in establishing and maintaining a seamless system of tracking the completion of diagnostic tests ordered; timely follow-up of patients with outstanding medical evaluations in progress; communication with and rescheduling of patients who have cancelled or not appeared for appointments. Maintain physician’s administrative and clinical files and write letters in response to routine inquiries. 2. Records Ensure that all charts are complete and up to date prior to the beginning of each clinical session. Obtain materials such as reports and outside evaluations when requested. Advise patients with billing or insurance questions, referring them to other departments or offices as indicated. With strict adherence to HIPAA guidelines, instruct callers in the proper method of requesting and obtaining medical information. Prepare and process billing statements for copying of medical records for outside agencies. 3. Physical Facility. Keep inventory of essential supplies and equipment and ensure that these items are always available. Report equipment or physical plant malfunctions to appropriate hospital department or supervisor. 4. Fellow Employees Work to establish and maintain good relationships with fellow employees. Work cooperatively with fellow employees to solve problems and to make the practice function smoothly and efficiently. Fill in for fellow employees as requested or when the need arise. 5. Strive to maintain an attitude of professionalism, service-orientation and courtesy toward patients and outside agencies in order to support the hospitals and physician’s commitment to providing exceptional patient care. MINIMUM QUALIFICATIONS Education : High School Diploma or equivalent requiredLicensure/Certification/Registration: N/AExperience: 0-1 years' work-related experience requiredSkills, Knowledge, & Abilities Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Ability to read and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers. Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Ability to multi-task Respectfulness of cultural and socioeconomic differences. Comfortable asking for help and accepting constructive criticismployees as requested or when the need arise. 5. Strive to maintain an attitude of professionalism, service-orientation and courtesy toward patients and outside agencies in order to support the hospitals and physician’s commitment to providing exceptional patient care. MINIMUM QUALIFICATIONSEducation: High School Diploma or equivalent requiredLicensure/Certification/Registration: N/AExperience: 0-1 years' work-related experience requiredSkills, Knowledge, & AbilitiesBasic familiarity with computers. Ability to navigate at a basic level within web-based applications.Ability to read and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Ability to multi-taskRespectfulness of cultural and socioeconomic differences.Comfortable asking for help and accepting constructive criticism Ability to read and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers. Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Ability to multi-task Respectfulness of cultural and socioeconomic differences. Comfortable asking for help and accepting constructive criticism Pay Range: $19.52 - $26.28 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled