Patient Service Representative (PSR), Oncology Clinic

Job description

Department: 37312 Aurora St. Lukes Medical Center - Oncology: South Status: Full time Benefits Eligible: Yes Hou rs Per Week: 36 Schedule Details/Additional Information: Oncology Clinic- Suite 980. Monday-Friday, 8:30am - 5:00pm. No weekends. No Holidays. Pay Range: $19.80 - $31.20 Summary: Acts as the first point of contact for patients by providing outpatient department and/or clinic reception. Greet and register the patient, completes all necessary forms, obtains demographic and insurance information, collects copayment, posts payments, and adds or updates basic patient account information. Schedules new and follow-up patient appointments and coordinate more complex scheduling of ancillary services appointments, tests and procedures. Maintains, confirms and/or secures prior authorization required to receive physician or medical services as needed. Acts as a staff and department resource. Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: High school diploma or equivalent. Experience handling difficult caller/customers/patients. Typically requires at least 1 year of experience in providing customer service that includes experience in patient scheduling, registration and department / medical clinic reception. What You’ll Do: Scheduled hours: Monday – Friday, 8:30am- 5:00pm. No weekends. No Holidays. This role is primarily a scheduling position. As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. As a key member of the ambulatory care team, you will: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information. Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records. About This Location: Aurora St. Luke’s Medical Offices- 2801 W Kinnickinnic River Pkwy- Suite 980-Milwaukee, WI 53215. Oncology specialists at Aurora Cancer Care in Milwaukee, WI, offer compassionate and expert care for all stages of cancer. The team of specialty oncologists, including radiation and surgical oncologists, specialize in minimally invasive cancer treatment tools and techniques and are dedicated to helping fight cancer by using the latest advancements in cancer treatments. Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions: This position may require travel, therefore, will be exposed to weather and road conditions. ​​ Operates all equipment necessary to perform the job.​ Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.​ Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.​ ​​Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.​ Must be able to push/pull up to 50 lbs. with assistance.​ Sensory requirements include vision, hearing and touch. Must also be able to speak clearly. ​Must be able to use hands with fine motor skills for keyboard data entry. Ready to Take the Next Step: Apply Now! This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.