Patient Services Associate | No Healthcare Experience Required Location: Queen Creek, AZEmployment Type: Full-Time Compensation: $23–$30/hr + quarterly performance based bonuses.You've spent years delivering a premium experience for clients who expect the best. You know how to run a smooth appointment, stay composed under pressure, and hold a high standard session after session. Now use those skills where they pay what you’re worth. Serenity operates structured, appointment-based treatment programs using advanced technology. We're not looking for a clinical background; we're looking for professionals who know what exceptional client service actually looks like and can execute it consistently, every single day. Training is 100% provided. Your service background is the qualification. Key Responsibilities This is a structured, schedule-driven role. You'll manage a predictable daily caseload of recurring clients, using specialized equipment, and own the experience from check-in to session close. Build relationships with clients to maximize achieved outcomes Welcome clients, orient them to their session, and maintain a calm, professional presence throughout Operate proprietary treatment technology according to step-by-step clinical protocols (full paid training) Document session notes and update client records accurately after each appointment Maximize client retention rates so they complete the full course of treatment Maintain a clean, organized, consistent environment that clients depend on No two clients are the same. Your standards always are. What We're Looking For 2+ years in a premium client-facing or customer service role such as luxury retail, hospitality, wellness, spa, country clubs & memberships, etc… A service standard that holds regardless of how your day is going Professional composure to redirect client energy in a productive direction Strong attention to detail; following a process and documenting it accurately Reliable attendance; your clients schedule their day around you showing up Compensation & Benefits $23–$30/hr - A meaningful step up from most hospitality and retail pay 90% employer-paid medical, dental, and vision starting on day one 10 PTO days (increases to 15 after year one) + 10 paid holidays 401(k) retirement program Paid training: We invest in getting you fully certified before you ever see a client About Serenity Serenity delivers structured, technology-driven treatment programs across multiple U.S. markets. Our clients return week after week because our team holds a consistent, professional standard. We've built a reputation on operational excellence and people who take their craft seriously. If you bring the service background, we’ll handle everything else.
Patient Services Associate | No Healthcare Experience Required
Location: Queen Creek, AZ
Employment Type: Full-Time
Compensation: $23–$30/hr + quarterly performance based bonuses.
You've spent years delivering a premium experience for clients who expect the best. You know how to run a smooth appointment, stay composed under pressure, and hold a high standard session after session. Now use those skills where they pay what you’re worth.
Serenity operates structured, appointment-based treatment programs using advanced technology. We're not looking for a clinical background; we're looking for professionals who know what exceptional client service actually looks like and can execute it consistently, every single day.
Training is 100% provided. Your service background is the qualification.
Key Responsibilities
This is a structured, schedule-driven role. You'll manage a predictable daily caseload of recurring clients, using specialized equipment, and own the experience from check-in to session close.
- Build relationships with clients to maximize achieved outcomes
- Welcome clients, orient them to their session, and maintain a calm, professional presence throughout
- Operate proprietary treatment technology according to step-by-step clinical protocols (full paid training)
- Document session notes and update client records accurately after each appointment
- Maximize client retention rates so they complete the full course of treatment
- Maintain a clean, organized, consistent environment that clients depend on
No two clients are the same. Your standards always are.
What We're Looking For
- 2+ years in a premium client-facing or customer service role such as luxury retail, hospitality, wellness, spa, country clubs & memberships, etc…
- A service standard that holds regardless of how your day is going
- Professional composure to redirect client energy in a productive direction
- Strong attention to detail; following a process and documenting it accurately
- Reliable attendance; your clients schedule their day around you showing up
Compensation & Benefits
- $23–$30/hr - A meaningful step up from most hospitality and retail pay
- 90% employer-paid medical, dental, and vision starting on day one
- 10 PTO days (increases to 15 after year one) + 10 paid holidays
- 401(k) retirement program
- Paid training: We invest in getting you fully certified before you ever see a client
About Serenity
Serenity delivers structured, technology-driven treatment programs across multiple U.S. markets. Our clients return week after week because our team holds a consistent, professional standard. We've built a reputation on operational excellence and people who take their craft seriously. If you bring the service background, we’ll handle everything else.
Serenity Mental Health Centers was founded in 2017 in response to the pressing need for more effective treatment for various mental health conditions, including anxiety, depression, and bipolar disorder. What began as a single clinic, has grown into a network of clinics across the United States.Our primary mission is to provide accessible, personalized mental health treatments to every community we serve. We remain committed to staying at the forefront of medical research, offering evidence-based treatments that extend beyond mainstream, one-size-fits-all methods. Our highly experienced psychiatrists specialize in the latest and most effective treatments for mental health conditions. When you choose Serenity, your psychiatrist will take the time to understand your needs, concerns, and feelings, guiding you toward a path to recovery with unwavering support from our team.
Serenity Mental Health Centers was founded in 2017 in response to the pressing need for more effective treatment for various mental health conditions, including anxiety, depression, and bipolar disorder. What began as a single clinic, has grown into a network of clinics across the United States.
Our primary mission is to provide accessible, personalized mental health treatments to every community we serve. We remain committed to staying at the forefront of medical research, offering evidence-based treatments that extend beyond mainstream, one-size-fits-all methods. Our highly experienced psychiatrists specialize in the latest and most effective treatments for mental health conditions. When you choose Serenity, your psychiatrist will take the time to understand your needs, concerns, and feelings, guiding you toward a path to recovery with unwavering support from our team.
