Patient Services Registrar - Lead

Job description

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated. Position Summary Leads frontline registration operations while performing high-level registration and administrative functions. Ensures efficient workflow, staff coordination, and quality performance across the registration team. Serves as the primary point of contact during assigned shifts, supporting both staff and departmental needs. Key Responsibilities Perform advanced registration and administrative duties with a high level of accuracy and efficiency Coordinate daily workflow by assigning, organizing, and delegating tasks to registration team members Develop staff rotations, including workstation assignments, break schedules, and coverage planning Act as the first point of contact for staff support, issue resolution, and interdepartmental collaboration Monitor registration quality, identify errors, and provide real-time coaching and corrective feedback Provide leadership with feedback on employee performance and development opportunities Promote a positive and engaged work culture through clear expectations and recognition Maintain ownership of productivity, worklists, and performance metrics Ensure compliance with organizational policies, procedures, and regulatory standards Model professionalism, strong customer service, teamwork, and patient-centered care Demonstrate strong organizational, communication, and follow-up skills Maintain flexible availability to support operational needs (Monday–Friday with variable hours) Qualifications & Requirements High school diploma or equivalent required Proficiency in computer systems and ability to navigate multiple platforms Experience with Cerner preferred Previous healthcare experience required Strong customer service and phone communication skills required Demonstrated leadership and team coordination abilities Work Shift Details: Days - First Shift, Full-Time Days Primary hours: 6a-230p, 7a-330p Primary days: Monday through Friday with occasional weekend rotation Primary location: Main Campus ED with occasional rotation to Homer Glen Department: REGISTRATION Benefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: · Medical, Dental and Vision plans · Life Insurance · Flexible Spending Account · Other voluntary benefit plans · PTO and Sick time · 401(k) plan with a match · Wellness program · Tuition Reimbursement Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $17.99 - $22.48