Patient Services Representative

Job description

This is a fully remote role. About Homera Health Homera Health has built some of today’s largest and fastest-growing D2C telemedicine brands. As we expand existing and new market operations, we’re hiring world-class talent across product design, front-end and back-end engineering, digital marketing, and operations to join us in building the next generation of virtual healthcare experiences. About the role: We are looking for a Patient Services Representative who is empathetic, detail-oriented, process-driven, and comfortable working in a fast-paced, highly regulated healthcare support environment. This role sits at the center of the patient experience and requires strong written communication, ownership, and accountability across multiple workflows and tools. Responsibilities: - Serve as a facilitator between the patient and the company, ensuring a seamless experience. - Answering questions about the company, offering accurate information about our products and services - Delivering information about the product. - Ensuring patient satisfaction and maintaining professional patient support. - Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible. - Keep records of patient interactions, process patient accounts, and file documents. - Take the extra mile to engage with patients. - Stay updated with products, policies, and services to provide informed support. Requirements: - 1-3+ years of experience in customer support, patient support, or a related service-driven role - Experience supporting customers or patients via written channels such as chat, email, or ticketing systems - Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required - Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments Nice to have: - Experience working in telemedicine or related medical contexts. - Experience supporting customers through the Intercom platform. What’s in it for you? As a full-time member of our team, you’ll enjoy: - Flexible working hours - Work wherever you choose. - Fun and casual work environment. - We are a diverse, global team!