Patient Services Representative - Call Center - Bloomington, IL

Job description

**Position Summary:** We are seeking a highly motivated and professional **Patient Services Representative - Call Center** to join our dedicated dermatology team. This role is vital in delivering exceptional support to both our patients and providers, ensuring a seamless and positive patient experience. Our practice is celebrated for its welcoming and compassionate environment, fostering trust and comfort during each patient interaction. **Essential Functions:** To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations: - Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries. Triage, route, and escalate concerns while maintaining a high standard of customer service and sensitivity. - Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices. - Collaborate with team members and leadership to identify and implement process enhancements. Actively contribute to new practice rollouts, training, and documentation efforts. - Participate in all assigned training sessions, roundtable discussions, and professional development opportunities to stay informed and enhance skill sets. - Maintain consistent and dependable attendance while demonstrating flexibility to meet practice needs. - Perform other responsibilities as assigned, contributing to the success and efficiency of the team. **Knowledge, Skills, & Abilities:** - High school diploma or equivalent. - A minimum of 0-1 year in customer service, preferably in a healthcare environment - Medical Customer Service experience highly preferred. - Proficiency in navigating multiple computer systems and familiarity with Microsoft Office applications. This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence. **Physical and Mental Demands:** The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities: - Physical Requirements: - Occasionally required to stand, walk, and sit for extended periods. - Use hands to handle objects, tools, or controls; reach with hands and arms. - Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl. - Occasionally lift, push, pull, or move up to 20 pounds. - Vision Requirements: - Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. **Note:** *This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.*